WHY MILLCRAFT

At Millcraft, we’re more than a business, we’re a family. For over 100 years, we’ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference. Come join us and be part of something truly special.

THE DIFFERENCE YOU WILL MAKE

Millcraft Paper Company invites applications for the full-time position of Credit and Accounts Receivable Specialist. Reporting to the Credit Manager the Credit and Accounts Receivable Specialist will be directly responsible for the collection efforts on customer accounts by reviewing, monitoring, and reporting on account activities and help identify trends or areas of concern. A successful candidate should have strong customer service skills as you will be communicating with internal and external customers to resolve issues concerning customer accounts, invoices, and payments. The ideal candidate will have strong problem-solving skills, critical- thinking skills, developed written and verbal communication skills are necessary when working in this role. Organizational skills are crucial with the ability to pay close attention to detail will ensure that records and reports are accurate.

CORE FUNCTIONS OF THIS ROLE

• Assist Credit Manager in maintaining AR within corporate guidelines and DSO
• Complete timely collection contact with customers to obtain payment for outstanding invoices
• Monitor customer account aging’s to ensure timely contact with customers
• Collect accounts receivable by contacting clients via telephone, email, and mail
• Establish and maintain rapport with customers and ability to interact comfortably with others
• Assist with monitoring of new accounts and set up in Microsoft AX ERP System
• Work with customer and the Credit Manager to resolve customer AR issues
• Download and review deposit activity from the bank and batch detail report from the credit card processor
• Collect and post customer payments that are received in the lockbox
• Post customer payments by recording cash, checks, ACH, wire transfers, credit card transactions and store deposits
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Follow established procedures for managing short paid invoices, unauthorized debits, NSF checks, and unapplied payments
• Maintain AR records to ensure aging is up to date, credits and collections are applied, uncollectable amounts are accounted for, and miscellaneous differences are cleared
• Communicate with internal and external customers to investigate customer queries and resolve outstanding issues
• Assist with handling and documenting communications regarding customer account requests, invoice requests, statement requests, payment requests, payment promises, etc.
• Assist with bank audits and special projects that arise within the department
• Process AR adjustments

WHAT YOU’LL NEED TO SUCCEED

• Proven ability to deliver exceptional customer service
• Proficient in mathematical concepts with intermediate aptitude
• Solid understanding of core finance, accounting, and bookkeeping principles
• Exceptional Credit and time management skills and a strong attention to detail
• Outstanding written and verbal communication abilities
• Highly detail-oriented with a focus on accuracy
• Adept at thriving in fast-paced, dynamic environments
• Strong problem-solving and critical thinking capabilities
• Positive attitude with the ability to collaborate effectively across departments
• Self-motivated with a demonstrated ability to take initiative and achieve departmental goals
• Associate and/ or Bachelor’s Degree preferred
• 1-2+ years of Credit and Accounts Receivable experience
• Microsoft Office and basic PC skills at an intermediate level
• Experience with accounting systems (Axapta/ AX a plus)

WHAT WINNING LOOKS LIKE

• Held orders are reduced by maintaining accounts properly, released quickly or escalated timely to protect deadlines, keeping communication prompt and helpful.

• Trace disputes to their root cause and resolve, preventing bottlenecks all while successfully driving down DSO and bad debt reserve.

• Credit, CX, Operations, and Sales operate as partners —continuing order flow, the customer experience stays positive, and the company's position is protected.

GROWTH PATH

A path toward senior credit responsibility and, in time, Credit Manager, with expanding order release and credit line authority along the way. Millcraft supports continued development through NACM coursework and our Tuition Reimbursement Program.