Credit and Accounts Receivable Specialist

Millcraft ‚Ä¢ Independence, Ohio ‚Ä¢ Full Time

Posted on Thu, May 21, 2026

Credit and Accounts Receivable Specialist Millcraft Paper Company invites applications for the full-time position of Credit and Accounts Receivable Specialist. Reporting to the Credit Manager the Credit and Accounts Receivable Specialist will be directly responsible for the collection efforts on customer accounts by reviewing, monitoring, and reporting on account activities and help identify trends or areas of concerns. A successful candidate should have strong customer service skills as you will be communicating with internal and external customers to resolve issues concerning customer accounts, invoices, and payments. The ideal candidate will have strong problem-solving skills, critical- thinking skills, developed written and verbal communication skills are necessary when working in this role. Organizational skills are crucial with the ability to closely pay attention to detail will ensure that records and reports are accurate. An associate’s degree with a minimum of 1-2 years’ experience in Credit and Accounts Receivable is required for this role; a Bachelors Degree is preferred. Where You’ll Be Working: The individual selected for this role will be expected to work on-site at the Millcraft corporate office located at: 9010 Rio Nero Drive, Independence, OH 44131 ESSENTIAL FUNCITIONS:

Assist Credit Manager in maintaining AR within corporate guidelines and DSO
Complete timely collection contact with customers to obtain payment for outstanding invoices
Monitor customer account aging’s to ensure timely contact with customers
Collect accounts receivable by contacting clients via telephone, email, and mail
Establish and maintain rapport with customers and ability to interact comfortably with others
Assist with monitoring of new accounts and set up in Microsoft AX ERP System
Work with customer and the Credit Manager to resolve customer AR issues
Download and review deposit activity from the bank and batch detail report from the credit card processor
Collect and post customer payments that are received in the lockbox
Post customer payments by recording cash, checks, ACH, wire transfers, credit card transactions and store deposits
Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
Follow established procedures for managing short paid invoices, unauthorized debits, NSF checks, and unapplied payments
Maintain AR records to ensure aging is up to date, credits and collections are applied, uncollectable amounts are accounted for, and miscellaneous differences are cleared
Communicate with internal and external customers to investigate customer queries and resolve outstanding issues
Assist with handling and documenting communications regarding customer account requests, invoice requests, statement requests, payment requests, payment promises, etc.
Assist with bank audits and special projects that arise within the department
Process AR adjustments

QUALIFICATIONS:

Proven ability to deliver exceptional customer service
Proficient in mathematical concepts with intermediate aptitude
Solid understanding of core finance, accounting, and bookkeeping principles
Exceptional Credit and time management skills and a strong attention to detail
Outstanding written and verbal communication abilities
Highly detail-oriented with a focus on accuracy
Adept at thriving in fast-paced, dynamic environments
Strong problem-solving and critical thinking capabilities
Positive attitude with the ability to collaborate effectively across departments
Self-motivated with a demonstrated ability to take initiative and achieve departmental goals

EDUCATION and EXPERIENCE:

Associate and/ or Bachelor’s Degree preferred
1-2+ years of Credit and Accounts Receivable experience
Microsoft Office and basic PC skills at an intermediate level
Experience with accounting systems (Axapta/ AX a plus)

PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by a Millcraft Paper Company employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual must be able to sit and speak for extended periods of time. Additional requirements include the ability to walk or navigate about, bend, stoop, squat, push, pull, see, hear, and listen in order to fully perform the functions of this position. WORK ENVIRONMENT: The work environment characteristics described herein are generally representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is moderately quiet. Work is performed in an office environment or outside the office with existing or potential customers, employees or others. Within the office, floors are both carpeted and tiled. Occasional interaction may occur within the Operations environment wherein noise is moderate to loud and floors are generally concrete. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer. Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.
Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company. COMPENSATION: This is a full-time non-exempt position. Compensation is commensurate with experience and qualifications. Millcraft offers a benefit package including Medical, Dental, Vision, Health Savings Account, Life Insurance, PTO, Retirement Plan, and more. #MLC1920

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