Contractor Invoicing Specialist

HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.  

Position Overview:

The Contractor Invoicing Specialist will be responsible for reviewing, validating, and processing invoices for contractors that are servicing the customers of HomeServe USA. This position will be responsible for collecting all required documentation, making approval decisions, & processing the claims submitted by contractors in accordance with the service agreements and rates that have been established. This position is also responsible for fielding calls from contractors to answer questions or provide updates on all questions related to invoices & payment. HomeServe is proud to be the industry leader in how quickly we pay our contractors and as such the invoicing specialist will be responsible for meeting or exceeding the established KPIs for the position.

Responsibilities:

• Review, validate, and make authorization decisions on invoices submitted by HomeServe contractors using our invoicing platform.
• Review, validate, create claim, and make authorization decisions on all invoices that are submitted via mail or email to ensure contractors claims are processed.
• Provide exceptional service and support during all phone calls with contractors by providing accurate & timely updates on any invoicing related inquiries.
• Accurately document conversations, agreements, and actions taken with contractors regarding payment decisions and invoicing requirements.
• Work cross functionally with Supplier Management, Contractor Management, and Contact Center teams to address all contractor payment related issues.
• Communicate and train contractors on all invoicing requirements implemented by HomeServe USA to verify compliance and completion of our customer’s claims.
• Train contractors on how to submit invoices using HomeServe’s invoicing platform for completed work.
• Assist leadership with Ad Hoc projects or tasks as assigned.

Essential Functions:

Job Requirements:

• High School Diploma or Equivalent
• Minimum of 2 years’ experience in call center environment or administrative role preferred
• Strong analytical, verbal, and written communication and interpersonal skills
• Well organized and detail oriented, with ability to work under pressure and meet deadlines
• Ability to manage multiple concurrent tasks and still provide a high level of customer service  
• Proficient in Microsoft suite of products, including Outlook, Word, & Excel
• Strong work ethic and willingness to take ownership
• Ability to work independently
• Ad-hoc responsibilities as assigned
• No Travel

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

HomeServe USA is an equal opportunity employer.