Compliance Manager

Location:

Job Summary

The Fair and Responsible Banking (FARB) Team Lead is a member of the Compliance team within Compliance Risk Management and supports FARB leadership in executing the Fair Lending Program. The Team Lead is responsible for leveraging advanced data analysis, leveraging AI-enabled analytics and business intelligence tools to quantify and/or assess risk as well as identifying, escalating, and mitigating FARB related risks through monitoring activities and manual file reviews.

The Team Lead will collaborate closely with the FARB Analytics Team to interpret regression model outputs, statistical analyses, and data-driven insights to identify potential FARB risks. The role will lead corresponding file examination reviews, develop testing worksheets, conduct reviews, and identify opportunities to automate file review processes to improve scalability, consistency, and insight generation while guiding analysts throughout execution.

This role will also drive innovation in data visualization, reporting automation, and analytics optimization to enhance the effectiveness and efficiency of the Fair Lending Program.

The qualified candidate must be able to work independently and use sound judgment, taking into consideration risk tolerances of the assigned LOBs as well as Key’s overall risk appetite. This role will report directly to the Fair Lending Program Team Manager.

Essential Functions

• Lead the design and implementation of automation, AI-assisted monitoring, and advanced analytics processes to strengthen fair lending risk identification through file review, and monitoring scalability.

• Collaborate with the FARB Analytics Team to interpret regression model outputs, AI-assisted insights, and statistical analyses, and translate those results into monitoring priorities, automation opportunities, targeted reviews, and escalation of potential fair lending risks.

• Design and maintain repeatable analytics workflows, review worksheets, and workpapers that align monitoring scope to model outputs, regulatory expectations, and identified areas of elevated risk.

• Design and implement automated reporting, dashboards, and data visualization that deliver accurate, timely, and executive-ready information to support management oversight, issue escalation, and program transparency.

• Lead fair lending loan file examinations, including comparative credit and file reviews, targeted testing, and validation of underwriting and decisioning outcomes to evaluate compliance with applicable fair and responsible banking laws, regulations, and internal standards.

• Use of analytics tools such as SAS, SQL, Python, and Power BI to quantify risk, analyze credit and lending outcomes, support comparative review selection, and inform automation-enabled fair lending monitoring strategies.

• Provide mentoring and guidance to peers and other members of the team as well as other members of Risk Management.

• Support the development and controlled use of AI-assisted monitoring, anomaly detection, and pattern recognition techniques to strengthen risk identification and investigative efficiency.

• Design and implement automated reporting and dashboards that deliver accurate, timely, and executive-ready information to support management oversight, issue escalation, and program transparency.

• Evaluate datasets to identify trends, disparities, and emerging risks across portfolios.

• Develop testing approach and workpapers appropriate to analysis needs.

• Prepare clear, well-supported reports and presentations for internal leadership, senior management, and governance stakeholders that communicate methodology, findings, risk implications, and recommended actions.

• Respond to internal audit, regulatory exam, and other oversight requests by providing timely, accurate, and well-documented support, including analysis, workpapers, and issue remediation input as needed.

• Possess in-depth practical knowledge of internal controls, risk assessments, compliance processes,

• and applicable techniques for the implementation of regulatory and legal requirements.

• Develop and maintain strong, collaborative relationships with mid to senior level management, other internal clients and peers, and Audit.

• Partner with other risk pillars, where appropriate, and provide a clear understanding of desired objectives.

• Maintain relationships with industry peers and regulatory bodies.

• Identify, respond, and/or escalate risks as appropriate.

• Assist in the development of policies, standards, procedures, and guidelines to align with corporate risk appetites, tolerances, and policies.

• Assist with conducting Second Line of Defense “review and challenge” activities and escalation, employing independent testing, as appropriate.

• Support the ongoing development and implementation of strategic plans and objectives, and regulatory changes.

• Support other risk disciplines in risk identification, mitigation, and reporting.

• Execute data-driven monitoring activities using appropriate analytical techniques to assess performance, identify control gaps, and support independent review and challenge across applicable lending processes.

• Demonstrate strong understanding of and adherence to the three-lines-of-defense model.

• Assist with ad hoc tasks as required to ensure team objectives are achieved, even where outside usual area of responsibility.

Education

• Bachelor's Degree or equivalent experience

Work Experience & Preferred Qualifications

• Minimum of 3–5 years of direct fair lending compliance experience, including fair lending monitoring, comparative file review, underwriting or decisioning analysis, and identification or escalation of potential discriminatory lending risk.

• Extensive knowledge of fair lending laws, regulations, and supervisory expectations, including practical experience applying those requirements in monitoring, testing, file review, and issue escalation activities.

• Demonstrated proficiency with automation, AI/ML, and analytics tools such as Power BI, Tableau, or comparable platforms to support fair lending monitoring, risk identification, trend analysis, and predictive insights.

• Minimum of 3–5 years of relevant underwriting, credit analysis, or underwriting quality control experience across multiple consumer lines of business, with the ability to perform comparative credit and file reviews and assess decisioning outcomes.

• In-depth practical knowledge of internal controls, risk assessments, compliance processes, and applicable techniques for the implementation of regulatory and legal requirements.

• Demonstrated proficiency with data analytics and reporting tools (e.g., SAS, Python, GCP, Tableau, etc.)

• Experience leveraging AI/ML or advanced analytics techniques to support risk identification, trend analysis, or automation.

• Proven ability to work with datasets and translate findings into actionable compliance insights.

• Experience designing or supporting automated reporting, data pipelines, or analytics processes.

• Strong leadership skills, including the ability to work in a team environment.

• Proven track record of integrity, strong ethics, and sound decision-making skills, including the ability to make decisions independently and quickly.

• Demonstrated skill in effectively communicating (verbal and written) results to a diverse audience; ability to work with all levels of management with a focus on collaboration and relationship management.

• Strong attention to detail coupled with strong problem-solving and analytical skills.

• Proven ability to think proactively and drive results.

• Strong project management skills and/or continuous improvement mindset.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.