Commercial Loan Operations Tax Escrow Associate

Position Title

Location

Job Summary

Job Responsibilities:

• Monitor property tax obligations for commercial loans, working in partnership with a third-party tax vendor to ensure timely payments and compliance.

• Review Tax Analysis Reports (TARs) and tax bills provided by the vendor to validate tax amounts, due dates, and escrow sufficiency.

• Coordinate and process property tax disbursements, ensuring payments are applied to the correct taxing authority and within established timelines.

• Set up and maintain accurate tax accounts in the loan servicing or escrow system, including parcel IDs, jurisdictions, and escrow schedules.

• Track and resolve discrepancies related to unpaid taxes, duplicate bills, or vendor errors; escalate issues as needed.

• Work with borrowers, internal teams, and tax agencies to obtain missing or corrected documentation.

• Support annual tax escrow analysis and adjustments as part of escrow compliance requirements.

• Ensure all tax records are appropriately documented and maintained for audit readiness.

• Assist in the enhancement and documentation of tax escrow processes and procedures.

• Support compliance with investor, regulatory, and internal policy requirements related to tax escrow administration.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

• Minimum experience required: 2+ Years experience in a large commercial bank or related financial institution.

Preferred Qualifications:

• Education level preferred: College, Vocational or Associates Degree (2 years or equivalent) or equivalent combination of education and experience or Undergraduate Degree (4 years or equivalent) in Business, Finance, Accounting, or related field.

• Experience with commercial loan escrow setups in systems such as ACBS, Loan IQ, or similar platforms.

• Familiarity with escrow analysis, RESPA (if applicable to commercial), and audit documentation standards.

• Ability to work independently and meet tight deadlines in a fast-paced environment.

Job Competencies:

• Knowledge of property tax cycles, tax escrow processes, and disbursement practices.

• Experience working with tax vendors (e.g., CoreLogic, LERETA, or similar).

• Proficient in Microsoft Office Suite.

• Excellent organizational, analytical, and communication skills.

• Strong interpersonal and communication skills, with a team-first mindset.

• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

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