Collections Manager

This role will oversee a team of collections professionals while actively participating in escalated collection matters, process improvement initiatives, and firm-wide collection strategies.

What You'll Do:

• Lead, mentor, and develop a team of 5–6 collections professionals
• Manage day-to-day collections operations in a fast-paced legal environment
• Partner closely with attorneys, partners, and firm leadership to resolve collection issues and improve recovery efforts
• Handle escalated collection matters and complex client situations
• Monitor aging reports, portfolio performance, and collection trends
• Develop and implement process improvements to increase efficiency and reduce delinquency
• Collaborate with Billing, Accounting, and Finance teams to ensure timely resolution of billing-related issues
• Produce reporting and provide insights to leadership regarding collections performance and portfolio risk
• Support a culture of accountability, customer service, and continuous improvement

What They're Looking For:

• 5+ years of collections and/or accounts receivable experience
• 5+ years of leadership experience managing collections teams
• Prior experience within a law firm or professional services environment is required
• Proven ability to manage collections in a high-volume environment
• Strong experience working directly with attorneys, partners, and executive leadership
• Experience improving collection performance, reducing aging, and driving cash flow improvements
• Strong Excel skills, including reporting and data analysis
• Experience with Elite 3E, Aderant, or similar legal financial systems is highly preferred
• Excellent communication, relationship-building, and problem-solving skills

Why Consider This Opportunity:

• Highly visible leadership role with direct exposure to firm leadership
• Opportunity to influence collections strategy and department performance
• Manage an established team while helping shape future processes and best practices
• Collaborative and team-oriented culture
• Hybrid work environment
• Competitive compensation and comprehensive benefits package