Collections Manager

Job Description

Why is This a Great Opportunity?

This Collections Manager role offers the opportunity to lead and develop a team while playing a key role in optimizing cash flow and strengthening customer relationships. You will have direct impact on financial performance by overseeing collection strategies, resolving escalations, and improving processes within a business-to-business environment. The position provides a balance of leadership and hands-on problem solving, making it ideal for someone who enjoys mentoring others while remaining actively involved in day-to-day operations. With visibility to leadership through reporting and analysis, this role also offers the opportunity to influence decision-making and drive continuous improvement within the accounts receivable function.

Job Description:

The Collections Manager is responsible for overseeing the daily collections process, managing a team of collectors, and ensuring timely resolution of outstanding receivables. This role focuses on driving efficiency, resolving escalations, and maintaining strong customer relationships.

Key Responsibilities:

• Manage and oversee day-to-day business-to-business collection activities
• Supervise, mentor, and support a team of collections professionals
• Provide training, guidance, and performance feedback to team members
• Review delinquent accounts and determine appropriate collection strategies
• Analyze and resolve escalated customer inquiries and disputes in a timely and professional manner
• Monitor aging reports and track key performance metrics related to collections
• Prepare and analyze reports for leadership, providing insights and recommendations
• Collaborate with internal departments to resolve billing or account discrepancies
• Ensure compliance with internal policies and procedures related to collections
• Identify and implement process improvements to enhance efficiency and effectiveness

Qualifications:

Education & Experience:

• High school diploma or equivalent required
• Bachelor’s degree in Finance, Business, or a related field preferred
• Minimum of 3 years of supervisory experience in collections or accounts receivable
• Experience in a business-to-business collections environment preferred

Skills & Abilities:

• Strong leadership and team management skills
• Excellent analytical and problem-solving abilities
• Effective communication and conflict resolution skills
• Proficiency in Microsoft Excel and reporting tools
• Ability to work in a fast-paced environment and meet deadlines
• Strong organizational skills with attention to detail
• Ability to make sound decisions and manage escalated situations professionally

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