Collections and Credit Manager

Lead credit strategy. Protect cash flow. Strengthen financial performance.

Credit and Collections Manager
Hourly / Salary Range: $90+

CR&R Incorporated is seeking a Credit and Collections Manager to lead and optimize credit and collections operations across our multi-state, multi-entity organization. This role is responsible for managing customer credit risk, improving collections performance, reducing bad debt exposure, and strengthening cash flow. The Credit and Collections Manager partners closely with Finance, Sales, Operations, and external partners to ensure timely payment, effective credit controls, and operational excellence across high-volume B2B and B2C portfolios.

This is a critical leadership role supporting financial stability and enabling continued operational growth.

What You’ll Do

• Lead high-volume credit and collections operations across B2B and B2C customer portfolios
• Manage, coach, and develop credit and collections staff to drive performance and accountability
• Establish, maintain, and enforce credit policies, limits, approval thresholds, and escalation protocols
• Monitor receivables aging, delinquency trends, and collection effectiveness to prioritize workload and improve results
• Implement strategies to reduce bad debt exposure, agency referrals, and write-offs
• Ensure compliance with company policies, internal controls, audit requirements, and applicable regulations
• Partner with Sales, Operations, and Finance to resolve disputes and improve payment performance
• Monitor outside collection agencies and legal partners to ensure effectiveness and appropriate recovery actions
• Oversee tax roll processes and compliance with city and county jurisdiction requirements
• Prepare and present monthly reports on receivables, collections performance, write-offs, and credit risk
• Maintain department KPIs, reporting metrics, and workflow efficiency standards

What We’re Looking For

• 7+ years of progressive credit and collections experience
• Prior supervisory experience managing credit and collections personnel
• Strong financial analysis, reporting, and decision-making skills
• Experience managing high-volume B2B and B2C receivables portfolios
• Strong Excel and data analysis skills
• Bachelor’s degree in Finance, Accounting, Business, or related field preferred

Preferred Qualifications

• Experience in waste services, utilities, logistics, or recurring service industries
• ERP and large-scale billing system experience
• Experience improving DSO, CEI, and overall collections performance metrics

Why Join CR&R

• Stable, growing organization providing essential environmental services
• Leadership role with direct impact on financial performance and operational success
• Opportunity to build and optimize credit and collections programs at scale
• Competitive compensation and comprehensive benefits
• Long-term career growth within a multi-state organization

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About Us

CR&R Incorporated is one of Southern California’s most innovative environmental recycling and collection companies, serving more than 3 million residents and over 25,000 businesses across CA, AZ, CO, NV, OR, UT, and WA. Our operations emphasize safety, reliability, environmental responsibility, and long-term sustainability.

Equal Employment Opportunity Statement

CR&R Incorporated is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.

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