Collections & Billing Specialist

Collections & Billing Specialist Responsibilities

• Conduct outreach on past-due commercial accounts via phone, email, and written correspondence to secure timely payment resolution.
• Analyze account status, payment history, and supporting documentation to determine appropriate collection strategies and next steps.
• Accurately document all collection and billing activities, including account updates, payment commitments, and follow-up actions within internal systems.
• Collaborate with internal teams to research account discrepancies, resolve billing inquiries, and support the resolution of delinquent balances.
• Monitor assigned account portfolios to identify risk trends, prioritize collection efforts, and escalate complex issues as needed.
• Ensure all collection and billing activities comply with organizational policies, regulatory requirements, and established procedures.
• Prepare and issue accurate customer invoices in accordance with established billing schedules and contractual terms.
• Investigate and resolve billing discrepancies, including cancellations, rebills, credit/debit memos, and disputed charges.
• Conduct invoice audits using our system,  clients software platforms, and other reporting tools to ensure data integrity and compliance.
• Respond promptly to billing-related inquiries via phone, email, and fax using the call center platform.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Prior collections and billing experience, 3-5 years in a retail or banking environment preferred.
• Working knowledge of commercial collection processes, billing follow-up, and account resolution practices.
• Strong communication skills with the ability to professionally engage customers regarding overdue balances and payment solutions.
• Excellent organizational skills with the ability to manage high-volume workloads and maintain detailed, accurate records.
• Proficiency in reviewing account data and utilizing systems to track collection activity and follow-up tasks.
• Prior experience in a fast-paced, customer-facing collection - billing environment is highly desirable.
• Exceptional attention to detail and commitment to quality.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a dynamic, deadline-driven environment.
• Collaborative team player with a proactive and adaptable mindset.
• Customer-focused with a professional and courteous approach.
• Proficient in Microsoft Excel; Email – Word – Phone

Schedule & Benefits

• Full-time, 40 hours per week
• Monday – Friday, 8:00 AM – 5:00 PM (in-office Hackensack, NJ)
• Benefits include health, dental, vision, and paid time off (PTO)
• Employee Parking
• Weekly payroll