Client Success Specialist Payroll and HR

Client Success Specialist

Location: Tampa, FL

Company Overview

Clarity HCM is a fast-growing payroll and HR technology company delivering modern HCM solutions. We combine strong technology with real human support - giving clients reliable payroll, HR, and compliance solutions while building long-term partnerships. We are scaling intentionally, investing in our people, and building a client success organization designed for both growth and stability.

Position Summary

The Client Success Specialist (CSS) is the primary point of contact for an assigned portfolio of clients, serving as their trusted advisor for payroll and HCM platform support. This role owns the client relationship end-to-end, ensuring clients feel supported, confident, and set up for long-term success.

You are a relationship owner, product expert, and problem solver.

What You'll Do

• - Own the full client lifecycle post-implementation

• - Manage an assigned portfolio of payroll and HCM clients

• - Configure and maintain client payroll, HR, and HCM modules

• - Provide hands-on support via phone, email, and proactive outreach

• - Troubleshoot issues and provide best-practice guidance

• - Partner cross-functionally to resolve complex client needs

• - Maintain accurate documentation and client records

• - Proactively identify opportunities to improve client experience and retention

• - Build strong, long-term client relationships

What You Bring

• - 2+ years of customer support, client service, or account management experience

• - Strong Excel and Microsoft Office proficiency

• - Excellent communication, problem-solving, and organization skills

• - High attention to detail and strong ownership mentality

• - Ability to handle sensitive information with professionalism

• - Payroll, HRIS, or HCM experience is a strong plus

Why This Role Is Different

• - Manageable client loads designed to support quality service

• - Ownership over your client relationships

• - Structured onboarding and training program

• - Clear career path into Senior CSS, Implementation, Payroll, Tax, and Leadership roles

• - A growth-focused organization investing in its people

Compensation & Benefits

• - Competitive pay (based on experience)

• - Paid Time Off (PTO)

• - Medical Insurance

• - 401(k) with company match

• - On-site fitness center, snacks, and beverage room (Tampa office)