Client Onboarding Manager - Accounting

$85,000 – $120,000 | Remote (US Based) | Full-time W2 

Breakwater Accounting & Advisory provides outsourced accounting services to small businesses and nonprofits across the U.S. We are a woman-led company, a four-time Top Workplace (Delaware News Journal), and an Inc. 5000 fastest-growing company.

We believe in great people first, technology-forward thinking second - with just the right combination.

The Role

This is a key position on our onboarding Client Solutions team, responsible for managing the new client experience coming into Breakwater. This is a hands-on leadership position where your accounting expertise, judgment, and ability to guide both clients and team members directly shape long-term client success.

You’ll lead a team, serve as the primary client contact during onboarding, and ensure every client is set up with clean financials, clear processes, and confidence in their numbers.

The Impact You'll Make:

• Leading the full onboarding lifecycle for new clients - from kickoff through transition to their long-term team
• Developing client relationships - building trust through clear communication and strong financial guidance
• Building, refining, and scaling onboarding processes to improve speed, quality, and client experience
• Aligning across AP, AR, Payroll, and Accounting teams to ensure all services are delivered seamlessly
• Leading and coaching a team - holding accountability while helping them grow

Who You Are

• 5+ years of accounting or bookkeeping experience (CPA firm, CAS, or other outsourced environment strongly preferred)
• Bachelor’s degree (or higher) in Accounting
• Strong controller-level skills, including financial review and issuing statements. Familiarity with revenue recognition, deferred revenue, and other advanced accounting topics.
• Experienced managing multiple clients and priorities simultaneously and driving them to completion
• Proven people leader who can develop talent and hold a high bar
• Goal-oriented, process-oriented and detail-driven, without losing sight of the bigger picture
• Tech-savvy, with strong, recent QuickBooks Online experience
• Bonus points for:
  • Experience with onboarding or project management in an outsourced accounting or professional services setting.
  • Exposure to audit processes or internal control design.

Why Should You Join Breakwater?

To be part of a fast-growing, innovative accounting firm with a strong reputation and national reach.

• Advisory-first work – your value is in your thinking, not just your output
• Real impact – Shape the onboarding experience for clients and help define scalable processes for the future.
• Flexibility – remote work environment
• Supportive team – collaborative, low-ego environment that shares ideas and solutions
• People-first culture – we care about our team and our clients as people
• Modern, tech-forward approach – always improving how we work
• Generous time off – five weeks PTO + holidays
• Benefits + 401(k) match

Breakwater Accounting + Advisory provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.