Client Audit Manager

Client Audit Manager

DCM Services, LLC | Remote (Twin Cities, MN-based preferred) | Full-time

Job Details

• Job title: Client Audit Manager

• Company: DCM Services, LLC

• Location: Remote, with a strong preference for candidates based in the Twin Cities, Minnesota area

• Job type: Full-time

• Pay: $90,000 to $110,000 per year, plus corporate bonus eligibility

• Schedule: Monday to Friday

• Travel: Periodic visits to our office (approximately 5–6 times per year) and occasional client meetings or onsite visits

About DCM Services

DCM Services is an accounts receivable and credit management company that helps clients recover and manage receivables in a compliant, professional and consumer-respectful way. Our clients trust us with their customers and their reputations, so compliance, quality and transparency are part of everything we do.

We operate to the standards that matter most in our industry, including the FDCPA, TCPA, Regulation F, CFPB guidance and state collection and licensing laws, and we welcome the scrutiny of our clients and their auditors. If you want to work for a company that treats audit readiness as a competitive advantage, you will fit right in.

About the Role

The Client Audit Manager is our front line of trust with clients. You will own the full client audit lifecycle, from planning and fieldwork through findings, remediation and closure, and turn every audit into proof that our operations are controlled, compliant and built to scale. Reporting to the General Counsel & Chief Compliance Officer, you will lead a team of Client Audit Specialists and serve as the principal voice to clients and their auditors.

Your work protects revenue, strengthens client retention and supports new business through due diligence and RFP responses.

What You Will Do

Lead and deliver client audits

• Manage a portfolio of concurrent client audits, owning scope, schedule and quality from kickoff to closure

• Direct audit planning, interviews, evidence gathering and reporting, with continuous monitoring that surfaces issues before a client auditor does

• Safeguard the accuracy, completeness and defensibility of every audit response and report released to a client

• Work with subject matter experts to design corrective action plans and drive them to verified closure

• Streamline audit workflows to cut cycle times and rework without sacrificing rigor

Lead your team

• Coach and develop Client Audit Specialists, building a culture of accountability and continuous improvement

• Set clear performance expectations and deliver regular feedback, reviews and development plans

Manage client relationships

• Serve as the trusted primary contact for clients and client auditors throughout the audit process

• Translate complex audit outcomes into clear, confident messages for client executives, compliance leaders and operations teams, and negotiate resolutions that protect both client confidence and company interests

Champion compliance, quality and risk management

• Uphold the FDCPA, TCPA, Regulation F, CFPB guidance, UDAAP principles and applicable state requirements across audit responses and operating practices

• Identify, assess and escalate risks early, with clear ownership and a documented path to resolution

• Advise clients and internal teams on the design and effectiveness of internal controls, and make sure findings are properly rated, documented and communicated

• Act as product owner of Responsive, our response management platform, setting best practices and leading company-wide training

• Maintain command of each client's SLA requirements and align audit responses and internal procedures to them

Deliver insight and drive improvement

• Analyze trends in findings and risks across all clients to expose root causes and recommend targeted mitigation

• Report to senior management and the Audit Management Committee on audit volume, timelines, findings and remediation status

Back up Business Development on prospective client due diligence and RFPs 

Qualifications

Required

• 6+ years in auditing, quality assurance, risk management or regulatory compliance, ideally in debt collection, accounts receivable management, credit management or consumer financial services

• 2+ years leading people or managing a team

• Working command of the FDCPA, TCPA, Regulation F, CFPB guidance, UDAAP principles and state collection and licensing requirements

• Experience executing and responding to client, third-party and regulatory audits, including risk assessment, control testing and issue management

• Working knowledge of Finvi's (f/k/a Ontario Systems) FACS or comparable collections software

• Strong Excel skills and the ability to analyze portfolio-level data and build clear management reporting

• Ability to translate client agreements, procedure guides and addenda into operating requirements

• Excellent written and verbal communication, and the composure to handle difficult conversations with client auditors and executives

• High school diploma or GED

Preferred

• Bachelor's degree in business, legal studies or a related field

• Experience with LiveVox, CRM, GRC or response management tools (such as Vanta or Responsive)

• Familiarity with SOC 2 and vendor risk management expectations

• SQL, Power BI or Tableau experience

Physical requirements

• Prolonged periods of sitting at a desk and working on a computer

• Ability to travel to the office approximately 5–6 times per year, and to client meetings and onsite visits as needed

Benefits and How to Apply

What we offer

• Remote flexibility, with the chance to work alongside our Twin Cities team

• Corporate bonus eligibility

• Health, Dental, Vision, Long and Short Term Disability, Life Insurance, PTO and much more.