Client Accounting/Billing Training & Development Specialist

Career Developers Inc., a distinguished staffing and consulting firm, is proud to celebrate 30 years of service excellence. As a GSA Contract holder, we offer comprehensive staffing solutions for both commercial and government sectors nationwide. By selectively partnering with clients who share our values, we ensure productive collaborations that set us apart in the industry. Our dedication to candidates involves managing expectations with precision through business intelligence, thorough interview preparation, transparent communication, and exceptional feedback throughout the process.

We are committed to advancing your career and look forward to supporting your professional growth.

• Minimum of 5 years of related experience in a professional services environment.
• Hands-on legal billing experience and a strong understanding of client accounting processes.
• Ability to quickly learn and train others on business systems, including Aderant Expert and Star Collect.
• Expert-level Excel skills and strong proficiency across Microsoft Office, including PowerPoint, Word, and Outlook.
• Demonstrated experience designing, developing, delivering, and maintaining technical and professional skills training.
• Experience creating training materials, presentations, exercises, manuals, process documentation, and system guides.
• Ability to troubleshoot system and process issues, identify solutions, and clearly communicate resolution steps.
• Strong curriculum development and training methodology knowledge.
• Excellent written, verbal, presentation, interpersonal, analytical, organizational, and planning skills.
• Ability to work effectively with managers, supervisors, new hires, accounting professionals, and cross-functional business teams.
• Flexibility to support a global workforce across multiple time zones and adjust working hours based on business needs.
• Ability to travel as needed.
• Bachelor's degree.

• Design and deliver learning and development programs supporting Client Accounting teams, including technical systems training, professional skills development, and client-specific processes.
• Facilitate engaging instructor-led and virtual training for employees at different experience levels, including managers, supervisors, new hires, and cross-functional teams.
• Schedule, coordinate, deliver, and track training across Client Accounting functions such as billing, collections, compliance, strategy, and analysis.
• Maintain and improve existing training curricula to reflect current policies, procedures, technology, and legal billing trends.
• Create and update PowerPoint presentations, training manuals, handouts, exercises, process documentation, and other learning resources.
• Evaluate training effectiveness and revise programs as department, client, technology, and business needs evolve.
• Deliver role-specific technical and professional skills training based on employee responsibilities and experience levels.
• Partner with managers and supervisors to transition new employees from formal training into ongoing mentoring and development.
• Support software upgrades and implementations through testing, documentation, training development, troubleshooting, test-case creation, user testing, and post-implementation follow-up.
• Train domestic and international Client Accounting users on core applications such as Aderant Expert, Star Collect, and reporting tools.
• Document and train employees on client-specific billing and accounting procedures.
• Partner with Client Accounting leadership to identify, develop, and deliver professional skills programs covering communication, writing, customer service, and related capabilities.
• Build strong working relationships across departments while maintaining professionalism, discretion, and high standards of service.

• Bachelor's degree.
• Minimum 5 years of related professional services experience.
• Legal billing experience.
• Advanced Excel and Microsoft Office skills.
• Experience developing and delivering technical or business application training.
• Strong ability to create clear instructional materials and process documentation.
• Strong troubleshooting, analytical, organizational, planning, and communication skills.
• Ability to work effectively in a demanding, fast-paced professional environment.
• Flexibility to travel and accommodate multiple time zones and changing business schedules.

• Experience with Aderant Expert, Star Collect, or comparable legal billing and collections platforms.
• Experience supporting system upgrades, implementations, testing, documentation, and user adoption.
• Experience training employees within a law firm, legal services organization, or similarly complex professional services environment.
• Knowledge of current learning and development practices, instructional methods, and curriculum design.
• Experience supporting globally distributed teams.