Billing Specialist

Location: Hybrid - Houston, 16825 Northchase Dr. 

Schedule: Monday-Friday | Standard business hours 

Join US Legal Support

US Legal Support is one of the nation's leading providers of litigation support services, helping law firms, corporations, insurance carriers, and government agencies navigate complex legal matters. Through innovative technology, exceptional service, and industry expertise, we deliver solutions that help our clients move cases forward efficiently and confidently.

We're looking for a detail-oriented professional who enjoys working with data, solving problems, and ensuring accuracy. If you thrive in a fast-paced environment and take pride in delivering high-quality work, we'd love to hear from you.

About the Role

As a Billing Specialist, you will play a key role in supporting our billing operations by ensuring invoices are generated accurately, client billing requirements are met, and billing issues are resolved efficiently.

This position requires strong attention to detail, analytical thinking, and the ability to manage multiple priorities in a deadline-driven environment. The ideal candidate enjoys working with numbers, investigating discrepancies, and collaborating with internal teams to provide an exceptional client experience.

Key Responsibilities

Billing & Invoice Processing

• Process and generate invoices in a high-volume billing environment.
• Ensure finalized invoices are accurately posted within billing systems.
• Review invoices for accuracy, ensuring rates, charges, line items, and supporting documentation are correct.
• Apply client-specific billing requirements, rate tables, and contractual guidelines.
• Verify billing information prior to invoice distribution.

Billing Analysis & Resolution

• Research, identify, and resolve billing discrepancies, including:
  • Incorrect rates
  • Missing documentation
  • Incomplete information
  • Invalid or inaccurate charges
• Initiate and manage billing disputes through resolution.
• Investigate account issues and recommend corrective actions.
• Maintain detailed documentation related to billing adjustments and dispute resolution.

Client & Internal Support

• Respond to billing inquiries from clients, attorneys, and internal stakeholders.
• Partner with Operations, Customer Service, Production, and other departments to resolve billing-related concerns.
• Provide professional and timely communication regarding invoice status and account inquiries.
• Support client satisfaction by delivering accurate and responsive billing support.

Reporting & Operational Support

• Create ad hoc reports and analyze billing data using multiple systems and data sources.
• Maintain accurate records and audit trails.
• Assist with process improvement initiatives designed to increase efficiency and accuracy.
• Ensure compliance with company policies and financial procedures.
• Maintain strict confidentiality when handling financial and client information.

What You'll Bring

• Exceptional attention to detail and commitment to accuracy.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Excellent organizational and time-management skills.
• Strong verbal and written communication abilities.
• Customer-focused mindset and commitment to service excellence.
• Ability to work independently and collaboratively within a team environment.
• Professionalism and discretion when handling confidential information.

Qualifications

Required

• High School Diploma or equivalent.
• 3-5 years of billing, accounting, accounts receivable, or related financial experience.
• Experience working directly with clients regarding billing matters.
• Strong understanding of billing processes and invoice review procedures.
• Intermediate to advanced Microsoft Excel skills.
• Strong attention to detail and accuracy.
• Excellent communication and problem-solving skills.

Preferred

• Experience in legal services, litigation support, professional services, or a related industry.
• Experience working with client-specific billing guidelines and rate tables.
• Experience with billing software, financial systems, or ERP platforms.
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field.

Why Join US Legal Support?

• Competitive compensation package
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Company Holidays
• Employee Assistance Program (EAP)
• Life Insurance
• Short-Term and Long-Term Disability Coverage
• Professional Development Opportunities
• Collaborative and team-oriented work environment
• Opportunity to work with a growing, industry-leading organization

Our Culture

At US Legal Support, our people are our greatest asset. We foster a culture built on accountability, collaboration, innovation, and continuous improvement. We value employees who take ownership of their work, embrace challenges, and contribute to delivering exceptional service for our clients.

As a Billing Specialist, you'll have the opportunity to make a direct impact on client satisfaction and business success by ensuring billing accuracy and supporting efficient financial operations.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

• Prolonged periods of sitting and working on a computer.
• Frequent use of hands and fingers for typing and data entry.
• Ability to review financial documents and data with a high degree of accuracy.
• Ability to communicate effectively by phone, email, and in person.

Work Environment

This position operates in a professional office environment and routinely uses computers, phones, printers, scanners, and other office technology to support billing operations.

Equal Employment Opportunity

US Legal Support is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status under applicable law.

Work Authorization

Candidates must be legally authorized to work in the United States. US Legal Support participates in E-Verify where required by law.