Billing Specialist

Open Door Health Services • Muncie, IN • Full Time

Posted on Thu, Apr 23, 2026

Billing Specialist Department/Location: Billing and Finance – 220 S. Walnut St., Muncie
Reports To: Director of Revenue Cycle
Classification: Non-Exempt | Full Time Requires: High school diploma or GED equivalent and experience in a medical billing department Schedule: Monday – Friday, 8a to 4:30p
Open Door Health Services is seeking a full-time Billing Specialist at our Walnut St. location in Muncie, Indiana. Overview As a Billing Specialist you will uphold our Mission, Vision, and Values. Under the direction of the Director of Revenue Cycle this position will file appropriate billing forms for private insurance, Medicaid, and Medicare, collect fees that are due, and maintain appropriate records of such transactions. As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations. Location This position is located at 220 S. Walnut St., Muncie, IN. Roles & Responsibilities In this role, you will:

Handle billing operations (insurance, Medicaid/Medicare), claim submissions, payment posting, and resolving rejected claims.
Maintain financial records and reporting, including daily balancing, monthly reports, and tracking outstanding claims.
Manage patient account activities, such as collecting balances, updating insurance info, and handling adjustments (e.g., bankruptcy).
Support EMR and administrative coordination, including downloading documentation, resolving system issues, and entering outreach data.
Ensure communication, compliance, and team support, including working with staff/vendors, training front desk staff, and protecting patient privacy.

Successful candidates will:

Demonstrate a commitment to ethical, inclusive, and patient-centered care.
Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness.
Be able to react calmly in emergency situations.
Be able to read, understand, and follow detailed written and oral communication.
Be able to learn to use and update electronic health records and other online systems.

Qualifications

High School diploma or GED equivalency preferred.
Prefer experience in a billing department of health care facility.

About Open Door For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do. Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play. Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live. Values: Esteem the Team • Maximize Potential • Do the Right Thing • Choose Compassion • Encourage Uniqueness Open Door offers:

An excellent benefit package covering your medical, dental, and vision needs
Competitive pay
Supportive team environment
PTO and vacation time
Opportunities for learning and career growth

Physical and Environmental Requirements

Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.
Requires the ability to work under stressful situations.

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