Billing Specialist

The Billing Specialist is responsible for managing the end-to-end billing process for DMSi customers, ensuring invoices are accurate, timely, and compliant with contract terms. This role partners closely with Finance, Sales, and Customer Success to maintain clean billing records, resolve discrepancies, and support a positive customer payment experience.

RESPONSIBILITIES AND DUTIES:

1. Prepare, review, and issue accurate customer invoices in accordance with contract terms and billing schedules.
2. Maintain billing records and ensure data integrity across the billing system and general ledger.
3. Research and resolve billing discrepancies, disputes, and customer inquiries in a timely and professional manner.
4. Process credits, adjustments, and refunds as needed, following established approval workflows.
5. Collaborate with Sales and Customer Success teams to ensure billing aligns with contract terms and customer agreements.
6. Support month-end and year-end close processes, including reconciliations related to billing and accounts receivable.
7. Monitor accounts receivable aging and assist with collections communications as needed.
8. Identify opportunities to improve billing processes, documentation, and controls.
9. Support internal and external audits with billing-related documentation and reporting.

KNOWLEDGE, SKILLS, AND ABILITIES:
Strong attention to detail and accuracy when handling financial data.
Solid working knowledge of Microsoft Excel and billing or ERP systems.
Strong written and verbal communication skills, with the ability to work cross-functionally.
Experience with subscription, SaaS, or recurring-revenue billing models.
Ability to manage multiple priorities and meet recurring deadlines.
Experience supporting customers or billing across both NA and international (e.g., ANZ) markets.

EDUCATION AND EXPERIENCE:
Bachelor’s Degree in Accounting, Business Administration, Finance or equivalent work experience.
2+ years of experience in billing, accounts receivable, or a related finance function.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Normal office environment with use of computers and telephone systems; no unusual physical demands.
Travel as needed, including business air travel and car rental.