Billing Specialist

CRS is a Phoenix-based company that helps insured families recover after unexpected home damage (fire, water, storm, earthquake, etc.) by providing temporary housing and relocation support. Working closely with insurance carriers, CRS manages everything from emergency hotel stays to long term housing, furniture, and necessities. In addition to housing placement services, we also streamline the repair and restoration process for damaged homes by tapping into our national network of general contractors. Since 1989, the company has built a reputation for reliability and world class, compassionate customer care powered by a team of professionals dedicated to supporting people during critical moments. Our goal is to make a difficult situation easier by coordinating housing solutions that fit the policyholder’s needs while also working within the guidelines of their insurance coverage.  

Our office is in North Phoenix, off the North 101 Loop and 19th Ave. in Deer Valley. 

As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening.

CRS is an equal opportunity employer. We hire, develop, and promote individuals based on job-related qualifications and abilities. We offer a welcoming and inclusive environment in service to one another, our diverse clients, and the communities we call home. We do this with kindness, empathy and respect for each other.

About the Role

We’re seeking a detail-oriented Billing Specialist to manage end-to-end billing activities for temporary housing - hotel services provided in support of insurance claims. This role plays a critical part in ensuring invoices are accurate, compliant, and delivered on time, while maintaining strong communication with internal teams and external claim stakeholders (policyholders and hotels).

• Compensation: $20.00/hr ($41,600.00 approx.)
• Training: Three weeks in office Monday to Friday
• Schedule: Remote Monday-Friday (in office one (1) time per quarter)
• Shift Hours: 8:00AM to 4:30PM (some flexibility after training)
• Computer and phone equipment will be provided. You must have reliable high speed internet service and a suitable workspace at your residence.

Duties/Responsibilities:

• Prepare, review, and submit customer/claim-related invoices for temporary housing services.
• Ensure billing accuracy by validating service dates, occupancy details, plan coverage, and charge calculations.
• Coordinate with operations teams to confirm residency start/end dates, room/unit assignments, and any changes in service.
• Reconcile billing records against internal systems and supporting documentation.
• Respond to billing inquiries, shortages/overages, disputes, and payment status questions.
• Follow claim documentation and invoicing requirements established by insurance partners.
• Maintain organized billing files and ensure documentation is complete for audit and compliance purposes.
• Identify billing errors, root causes, and process improvements to reduce rework.
• Assist with month-end support, including reporting, billing audits, and aging analysis (as needed).
• Support continuous improvement of billing workflows and turnaround times.
• Maintain confidentiality of claim and resident information.

Qualifications:

• Proficiency with spreadsheets (Excel/Google Sheets) and basic accounting/billing concepts.
• Strong attention to detail and accuracy with numbers and documentation.
• Ability to manage competing priorities and meet deadlines.
• Clear written communication skills for invoice documentation and correspondence.
• Comfortable working with confidential information.

Preferred Qualifications:

• Advanced proficiency with MS Word, Outlook, Excel, Adobe
• Two or more years of accounting experience preferred
• College coursework completed in business, accounting, or related field preferred