Associate, Procurement Manager (Operations & Services)

Who You Are:

Reporting to the Head of Procurement, the Procurement Manager, Operations & Services, leads Galaxy’s sourcing and contracting program for data center operations and services categories. You are accountable for planning, sourcing, contracting, and managing performance of the recurring service agreements, maintenance programs, spares, and professional services that keep Galaxy’s campuses running and its projects moving. Your primary partner is Data Center Operations, and you also own services contracts across other Data Center departments, including Construction, Technology, and EHS.

You ensure Galaxy contracts the right providers, at the right service levels, with the right commercial terms—delivering outcomes better, faster, and cheaper. As Galaxy scales from one operating campus to a multi-site portfolio, you build the master agreements, rate structures, and supplier base that allow operations to scale with it.

You bring experience sourcing complex service agreements in mission-critical or industrial environments, understand that uptime and safety are non-negotiable, and operate with a strong customer-service mindset when supporting internal stakeholders.

What You’ll Do:

Requirements & Planning

• Partner with Operations leadership, site teams, and project teams to define service, maintenance, and spares requirements for each campus, from pre-turnover through steady-state operations.
• Develop category and sourcing strategies for recurring operations and services spend that balance uptime risk, cost drivers, service coverage, and supplier capacity across a multi-site, mission-critical portfolio.
• Translate maintenance programs, OEM requirements, and stakeholder needs into clear scopes of work, service levels, rate structures, and procurement schedules.
• Maintain an annual sourcing and renewal calendar covering contract expirations, re-bids, and service onboarding for new sites.

Strategic Sourcing & RFP Management

• Lead vendor prequalification (including safety, insurance, and financial review), conduct competitive sourcing events, and drive formal RFP/RFQ development for operations and services categories.
• Manage bid processes, analyze commercial and technical proposals, and perform total cost of ownership evaluations across the full contract term, including labor rates, escalation, response times, and parts pricing.
• Negotiate pricing, rate cards, escalation mechanisms, service levels, risk allocations, and commercial terms that support operational objectives.
• Consolidate demand across sites and departments into regional or national master agreements where it improves cost, coverage, and quality.
• Prepare award recommendations and decision-support materials for leadership review.

Contracting & Order Execution

• Support drafting and negotiation of master service agreements (MSAs), statements of work (SOWs), and service agreements in partnership with Legal and stakeholders.
• Create and manage purchase orders, change orders, contract amendments, and renewals throughout the contract lifecycle.
• Ensure contractual requirements align with scopes of work, service levels, budget assumptions, and service receipting requirements.
• Transition executed agreements to stakeholder owners with a complete hand-off package (scope, rates, service levels, escalation paths, renewal dates), while retaining ownership of commercial terms and escalations.

Service Delivery & Supplier Performance

• Establish and track service-level agreements (SLAs) and KPIs, such as response time, preventive maintenance completion, incident trends, and invoice accuracy; lead quarterly business reviews with key suppliers.
• Track supplier capacity, skilled labor availability, and regional coverage as Galaxy enters new geographies, and develop early-warning risk mitigation strategies.
• Support supplier onboarding (safety prequalification, certificates of insurance, site access requirements), performance evaluation, issue resolution, and corrective action plans.
• Partner with the OFCI Procurement Managers on construction-to-operations transitions, including warranty start dates, OEM service hand-offs, and critical spares.
• Build and maintain strong supplier relationships, including local and diverse suppliers in new markets.

Documentation, Reporting & Compliance

• Maintain accurate procurement documentation, contract and renewal trackers, spend logs, supplier scorecards, and risk registers.
• Prepare recurring reporting on operating spend, savings, supplier performance, market trends, and upcoming renewals.
• Ensure compliance with Galaxy’s P2P policies, internal controls, and audit requirements, including receipting and invoice validation for services.
• Contribute to continuous improvement by identifying opportunities to improve procurement processes and deliver results better, faster, and more efficiently.

What We’re Looking For:

• Bachelor’s degree in Integrated Supply Chain Management, Business, Engineering, Project Management, or a related field; five to seven years of relevant professional experience may be considered in lieu of a degree.
• 4+ years of procurement experience supporting data center operations, facilities management, hyperscale, energy, utilities, industrial, or other mission-critical environments.
• Experience sourcing and contracting operations or services categories (e.g., critical facility maintenance, OEM service agreements, integrated facilities management, security services, or professional and technical services).
• Working knowledge of MSA and SOW structures, rate cards, escalation mechanisms, and SLA/KPI frameworks for multi-year service agreements.
• Demonstrated ability to negotiate complex, multi-year service contracts where uptime, safety, and response time are critical.
• Strong understanding of procurement best practices, including competitive sourcing, bid evaluation, supplier performance metrics, and RFP development.
• Excellent communication and analytical skills with the ability to distill complex technical and commercial information into clear, actionable recommendations.
• Strong customer-service orientation with the ability to partner closely with stakeholders across many departments in a fast-paced, high-growth environment.

Bonus Points: 

• Experience leveraging procure-to-pay systems such as Ramp, Workday, Coupa, or SAP Ariba.
• Familiarity with computerized maintenance management systems (CMMS) or maintenance programs for critical facilities.
• Experience consolidating fragmented, site-level services spend into regional or national agreements.
• Professional certifications (ISM CPSM, ASCM CSCP, PMP, or similar).
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What We Offer:

• Competitive base salary and discretionary bonus
• Hybrid/Flexible Working Arrangements 
• Flexible Time Off (paid)
• 3% 401(k) company contribution
• Company-paid health and protective benefits for employees, partners, and other dependents
• Generous paid Parental Leave
• Competitive family planning benefits for US employees 
• Opportunities to learn about the Crypto & Data Center industries
• Smart, entrepreneurial, and fun colleagues
• Free daily snacks and weekly breakfasts/lunches 
• Employee Resource Groups
• Free coaching and counseling sessions through Headspace

Apply now and join us as we grow the economy that runs on code.