Assessment & Taxation Collection Specialist

This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site.

Current employees: Please apply through the employee portal to be considered for this opportunity.

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Closing Date (Open Until Filled if No Date Specified):

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Who We Are & What We Do:

At the Department of County Management (DCM), the public service we carry out is essential to the operation of Multnomah County as a government, as well as an employer. The Division of Assessment, Recording, and Taxation (DART) strives to ensure the stability and quality of life for our community by providing local government with the revenues necessary to fund essential services.

We pride ourselves on providing reliable, responsive, personal service to the public and our co-workers. As a team, we are committed to being good stewards of public resources while creating a safe and inclusive environment for employees, customers, and the communities we serve.

The primary role of DART staff members is to carry out the functions of the Assessor’s Office in a manner that is friendly, respectful, resourceful and willing in order to create an environment of safety, trust and belonging for all.

Who We are Seeking:

The Tax Collections team in DCM-DART is looking to hire an Assessment and Taxation Collection Specialist.  We are looking for an all-star at providing customer services. 

If you are an organized individual who enjoys complex problem solving and is skilled at explaining intricate processes in a simplified manner, self-motivated and creative, ready to develop systems for prioritizing and meeting statutory obligations, we welcome your application!  

As the Collection Specialist your roles will include:

• Collection of delinquent taxes for personal property accounts, including: business and residential personal property, machinery & equipment, and centrally assessed utilities.

• Perform all mandated functions surrounding personal property collection including:  production of Notices of Intent to Warrant, Final Demands, Tax Lien Warrants, and Tax Lien Releases.

• Conduct investigations to locate debtors, their assets, and/or their property.

• Perform complex data queries, export, and Word merge processes to establish a caseload, garnishments, demand letters, and a variety of correspondence.

• Communicate effectively in person, in writing, or over the phone with taxpayers, attorneys, secured creditors, government officials, assessment staff, etc. concerning the status of delinquent tax accounts and the consequences of Tax Lien Warrants.

• Provide guidance, training, and support to Tax Collection staff regarding the processes and procedures of delinquent personal property tax collection.

To Qualify:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. 

Minimum Qualifications / Transferable Skills*: 

• Equivalent to the completion of the twelfth grade

• Three years of specialized, increasingly responsible technical, data system and/or office experience in property, assessment and/or taxation, accounting, or closely related field, to include the application of laws, policies and procedures and direct customer service

• The ability to pass a criminal records check

Preferred Qualifications/*Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience in debt collections or municipal tax collections

• Strong knowledge of Oregon Revised Statutes pertaining to the collection of property tax

• Additional training in customer service, finance, and/or a closely related field

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation:

Application Packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. 

1. A completed online application

2. An uploaded resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.

3. An uploaded cover letter that expands on your resume and details: 

• Prior experience and how it may align with the minimum and preferred qualifications, and 

• Why are you interested in this position 

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the To Qualify section of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. 

Internal Applicants:  After you have submitted your application, please check your Workday inbox and complete the Veterans’ Preference Questionnaire prior to the application deadline. 

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference for this recruitment. Review our veterans’ preference page for details about eligibility and how to apply. The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: 

• Initial review of minimum qualifications: We may do an additional preferred review, phone screen, and/or send out additional supplemental questions to identify those highest qualified.

• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

• Professional reference checks.

Note:Application information may be used throughout the entire selection process. This process is subject to change without notice.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

Equal Pay Law: 

Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience, education seniority, training, and/or tenure. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.  

Additional Information: 

• This position is represented by Local 88 AFSCME and is eligible for overtime.  

• This position is approved for a hybrid schedule.  There is some flexibility with the start and end times and the possibility of a 9/80 schedule. 

• The onsite work location is at the Multnomah Building, 501 SE Hawthorne Blvd, Portland, OR 97214. 

• All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

• This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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