AR Specialist

Premier Packaging provides innovative packaging solutions through a combination of curiosity, drive, and a culture that embraces an entrepreneurial spirit. We are responsive to our customers’ needs, responsible to one another and the environment, and improve our processes to deliver quality products. We Ask ‘Why’ so we can deliver the ‘How’.

The Accounts Receivable (AR) Billing Specialist is responsible for the accurate and timely preparation, processing, and distribution of customer invoices through multiple channels, including email, mail, and EDI. This role plays a critical part in ensuring billing accuracy, maintaining customer satisfaction, and supporting overall cash flow operations.

The ideal candidate is detail-oriented, highly organized, and able to thrive in a fast-paced environment while maintaining a high level of accuracy. This position requires strong problem-solving skills, effective communication, and the ability to work independently while collaborating cross-functionally.

Key Responsibilities

Billing & Invoicing Operations

• Prepare and analyze Bills of Lading (BOLs) to ensure accurate billing.
• Generate and submit invoices via email, mail, and EDI platforms.
• Complete the full billing cycle, including invoice creation, validation, and posting.
• Ensure all billing is processed accurately and within established timelines.
• Maintain thorough and accurate documentation of billing transactions.

Issue Resolution & Reconciliation

• Partner with Customer Service Representatives (CSR) and POA teams to reconcile invoice discrepancies.
• Investigate and resolve billing issues in a timely and professional manner.
• Escalate complex or unresolved issues to the Accounting Manager as appropriate.
• Ensure all billing and collection-related issues are followed through to resolution.

Customer & Cross-Functional Collaboration

• Develop and maintain strong working relationships with customers and internal stakeholders.
• Communicate effectively regarding billing inquiries, discrepancies, and resolutions.
• Provide a high level of service and responsiveness to both internal and external partners.

Data Management & Accuracy

• Perform high-volume data entry with a strong focus on accuracy and efficiency.
• Utilize Microsoft Excel and other systems to track, reconcile, and report billing activity.
• Maintain organized records and ensure compliance with internal controls and procedures.

Time Management & Productivity

• Manage multiple priorities in a deadline-driven environment.
• Demonstrate a strong sense of urgency while maintaining quality standards.
• Work independently as a self-starter with minimal supervision.

Additional Responsibilities

• Support accounting and finance team initiatives as needed.
• Perform other duties as assigned to support departmental and organizational goals.

Qualifications

Education & Experience

• 1–3 years of experience in a billing, accounts receivable, or related accounting role required.
• Associate or Bachelor’s degree in Accounting, Finance, or related field preferred.

Technical Skills

• Strong proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Experience with billing systems and/or EDI platforms preferred.
• General understanding of inventory processes, purchase orders, and Bills of Lading (BOLs).

Core Competencies

• High attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Effective planning, organization, and time management abilities.
• Ability to work independently and proactively in a fast-paced environment.

Work Environment & Expectations

• Fast-paced, high-volume work environment requiring focus and adaptability.
• Regular interaction with internal departments and external customers.
• Consistent demonstration of professionalism, accountability, and teamwork.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to perform repetitive tasks such as data entry.
• Must be able to occasionally lift up to 10–15 pounds.