AR Specialist

Join New Freedom – Where Second Chances Become Bright Futures

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About Us

At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.

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About the Role

We’re looking for a detail-driven, analytical, and highly accountable AR Specialist to join our Finance & Accounting team. In this role, you’ll help protect and strengthen the revenue cycle by managing payer follow-up, resolving claims and reimbursement issues, and ensuring timely, accurate revenue collection. You’ll work closely with payers and internal teams to research denials, reconcile underpayments, identify trends, and support process improvement efforts that directly impact cash flow and operational performance.

This role is ideal for someone who:

• Enjoys digging into claims, denials, reimbursement data, and payer trends to solve problems and improve outcomes
• Thrives in a fast-paced, deadline-driven environment where accuracy, focus, and follow-through matter
• Brings strong behavioral health or healthcare billing knowledge and understands how details affect the bigger revenue picture
• Can work independently while also partnering effectively with billing, intake, clinical, authorization, and revenue cycle teammates
• Communicates clearly and professionally, especially when escalating issues, clarifying claim details, or identifying reimbursement risk
• Takes pride in owning a workload, spotting patterns, and helping improve the efficiency and accuracy of revenue cycle operations

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What You’ll Be Responsible For

• Managing back-end revenue cycle activities, including payer follow-up, denial management, research, and reimbursement issue resolution
• Reviewing billing and claims for accuracy, completeness, and compliance before and after submission
• Submitting claims to appropriate payers and following up on unpaid, underpaid, or denied claims in a timely and effective manner
• Confirming that reimbursement received is accurate and identifying discrepancies that affect revenue integrity or cash flow
• Analyzing AR data, claims activity, payer responses, and reimbursement trends that affect charges, coding, collections, and account aging
• Reviewing system data and reports to identify issues, inefficiencies, and patterns impacting revenue cycle performance
• Partnering with the AR Lead, Revenue Cycle Manager, and Billing team to share insights and support process improvements
• Maintaining knowledge of billing and coding requirements, HIPAA, behavioral health/healthcare regulations, payer policies, and reimbursement rules
• Monitoring health plan response files and ensuring claims, payments, and adjustments are accurately reflected in billing and AR systems
• Collaborating across billing, intake, clinical, and authorization teams to obtain or clarify information needed to resolve claim issues efficiently
• Managing assigned workload with strong organization, productivity, accuracy, and accountability

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What Success Looks Like

• Claims are followed through consistently, and denied, unpaid, or underpaid balances are researched and resolved efficiently
• Billing and reimbursement activity is accurate, compliant, and well-documented, with fewer preventable errors or delays
• AR trends, payer issues, and system concerns are identified early and communicated clearly to the right people
• Revenue cycle workflows run more smoothly because you bring strong attention to detail, sound judgment, and proactive follow-up
• Internal teams can count on you to collaborate professionally, solve problems, and help protect revenue performance
• You consistently meet expectations for workload management, accuracy, and follow-through while contributing to a stronger billing operation overall

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What We’re Looking For

Qualified candidates will bring strong billing knowledge, analytical ability, and a high level of accuracy and ownership. To be successful in this role, you should have:

• The ability to adapt and work effectively in a fast-paced environment with changing priorities while maintaining attention to detail
• The ability to collaborate effectively within a team while also working independently and taking initiative when needed
• Strong communication, prioritization, organization, time-management, critical-thinking, and problem-solving skills
• Professional communication skills and the ability to work cooperatively across internal departments
• Intermediate to advanced computer proficiency, including Excel, Word, Outlook, Teams, internet-based tools, and Electronic Health Record (EHR) systems
• Experience submitting claims through a third-party clearinghouse or billing system (preferred)
• Experience researching and resolving denied, underpaid, or unpaid claims (preferred)
• Familiarity with analyzing AR data, payer responses, or reimbursement trends to support revenue cycle performance (preferred)
• Knowledge of behavioral health billing, including AHCCCS/Medicaid, CMS guidelines, and applicable billing, coding, and compliance standards
• A minimum of five (5) years of claims and billing submission experience in a behavioral health or healthcare setting, or an equivalent combination of education, training, and experience
• A high school diploma or GED

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters—and a team that works hard to deliver on it

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Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.

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Culture Fit Survey

Think you might be a fit? Take our Culture Survey: https://go.cultureindex.com/s/bQwMHI71Ue

Select the role you’re applying for – if you can’t find the role listed, select “Other Interest – Position Not Listed”.

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Equal Opportunity

New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks."