AR - Accounts Receivable Technician

OVERVIEW

Fastco is seeking a detail-oriented and customer-focused Accounts Receivable Technician to join our Finance team. Reporting to the Credit Manager, the Accounts Receivable Technician will support the day-to-day accounts receivable activities of the department, including processing customer payments for orders, assisting with collection activities, and responding to customer account inquiries.

This is an excellent opportunity for a candidate looking to build a career in accounting, finance, or credit management. The successful candidate will possess strong organizational skills, attention to detail, and a commitment to providing excellent customer service.

RESPONSIBILITIES

Customer Collections – 30%

Assist with collection activities and follow up on outstanding customer balances. Contact customers regarding overdue invoices and payment status. Maintain accurate records of customer communications and collection efforts. Support the review and monitoring of aged receivables reports. Escalate complex collection issues or disputes to the Credit Manager when required.

Order Payment Processing – 50%

Review customer accounts and process payments for sales orders. Process customer credit card transactions accurately and efficiently. Contact customers to obtain payment required to release orders. Verify that customer accounts meet credit requirements prior to order release. Maintain accurate records of payment transactions and account activity.

Customer Account Support – 20%

Respond to customer inquiries regarding invoices, payments, account balances, and account status in a professional and timely manner. Build and maintain positive relationships with customers. Reconcile customer accounts and assist in resolving billing discrepancies. Collaborate with Customer Service, Sales, and other internal departments to ensure smooth order processing and customer satisfaction. Assist with various administrative and accounting-related tasks as required.

QUALIFICATIONS AND SKILLS

Diploma of College Studies (DCS) or Attestation of College Studies (ACS) in Accounting, Administration, or a related field. Previous experience in an office, customer service, administrative, or accounting environment is considered an asset. Recent graduates with relevant education are encouraged to apply. Strong communication and customer service skills. Comfortable communicating with customers by phone and email. Willingness to learn collections, credit, and accounts receivable processes. Proficiency with Microsoft Office, particularly Excel. Experience working with an ERP system (SAP, NetSuite, Sage, or similar) is considered an asset. Excellent attention to detail, accuracy, and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Bilingualism (French and English, spoken and written) is required to support customers across Canada. Knowledge of SAP Business ByDesign is considered an asset.

BEHAVIOURS

Demonstrates a positive attitude and willingness to learn. Maintains a high level of accuracy and attention to detail. Provides excellent customer service through professional and courteous interactions. Demonstrates reliability, integrity, and accountability. Works effectively both independently and as part of a team. Communicates clearly and professionally with customers and colleagues. Adapts well to changing priorities and business needs.

** this position is on-site