Analyst Procurement Operations

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?  

The Procurement Operations Analyst is a multi-disciplinary role responsible for end-to-end Source-to-Pay (S2P) process documentation and governance, Procurement analytics and performance reporting, Req-to-PO operational execution, P2P compliance, vendor qualification and risk assessment, Coupa SIM supplier onboarding, and ServiceNow ticket administration. This role supports the standardization, measurement, and continuous improvement of Procurement operations across the MSG Family of Companies. 

What will you do? 

End-to-End S2P Process Support & Documentation 

• Develop, document, and maintain standard operating procedures (SOPs) for all Source-to-Pay workflows 

• Create and update RACI matrices, approval authority matrices, and governance frameworks 

• Map current-state and future-state process flows across Procurement operations 

• Ensure process documentation remains audit-ready and aligned with internal controls 

Procurement Policy & Governance Execution 

• Draft, revise, and maintain Procurement policies and procedural guidelines 

• Support exception management processes and document policy deviation rationale 

• Maintain audit-ready documentation for internal and external compliance reviews 

• Partner with Legal, Finance, and Compliance to ensure policy alignment 

Procurement Performance & Insight Generation 

• Build and maintain SpendHQ dashboards to track Procurement KPIs and savings performance 

• Identify savings opportunities, cost avoidance trends, and spend anomalies through data analysis 

• Track and report on cycle times, compliance rates, and operational efficiency metrics 

• Develop ad hoc analysis to support strategic decision-making 

Executive & Category Reporting 

• Prepare monthly Procurement performance decks for leadership review 

• Develop quarterly governance review materials with trend analysis and recommendations 

• Maintain and update RFx templates, category profiles, and sourcing summaries 

• Consolidate cross-functional data into executive-ready presentations 

Req-to-PO Operational Ownership & P2P Compliance 

• Manage end-to-end requisition-to-purchase-order processing, ensuring accuracy and timeliness 

• Monitor and reduce maverick spend through compliance audits and stakeholder education 

• Conduct regular P2P compliance reviews and flag exceptions for resolution 

• Ensure PO accuracy including pricing, terms, delivery dates, and cost center allocation 

Vendor Qualification & Risk Assessment 

• Conduct vendor qualification reviews including D&B report analysis and financial risk scoring 

• Administer the vendor qualification workflow within ServiceNow 

• Assess supplier risk profiles and maintain the Vendor Classification Matrix 

• Coordinate with stakeholders to gather and validate vendor documentation and references 

Coupa SIM & Supplier Onboarding 

• Manage end-to-end supplier onboarding through Coupa Supplier Information Management (SIM) 

• Administer the supplier portal, ensuring accurate and complete supplier profiles 

• Collect, validate, and maintain tax documentation (W-9/W-8), banking information, and insurance certificates 

• Troubleshoot supplier registration issues and serve as first point of contact for onboarding inquiries 

ServiceNow Ticket Administration & Queue Management 

• Route, triage, and manage Supplier Request Center (SRC) tickets within ServiceNow 

• Monitor SLA adherence and escalate aging tickets per established protocols 

• Produce queue health reports and identify bottlenecks in ticket resolution 

• Maintain accurate ticket categorization and documentation for audit and reporting purposes 

Continuous Improvement & Maturity Advancement 

• Identify process bottlenecks and recommend automation or workflow enhancements 

• Support Procurement maturity assessments and roadmap development 

• Contribute to system enhancement testing (Coupa, ServiceNow, SpendHQ) 

• Benchmark internal processes against industry best practices and propose improvements  

What do you need to succeed? 

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, or related field 

• 2-3 years of experience in Procurement operations, sourcing support, or supply chain analytics 

• Demonstrated experience with procure-to-pay (P2P) processes and purchase order management 

• Proficiency in Procurement systems (Coupa strongly preferred) and ERP platforms 

• Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data modeling) 

• Experience with spend analytics tools and dashboard development 

• Strong written and verbal communication skills with the ability to present to senior stakeholders 

• Proven ability to manage multiple priorities in a fast-paced environment 

• Detail-oriented with a commitment to data accuracy and process integrity 

• Experience with ServiceNow (particularly ITSM or Procurement modules) 

• Familiarity with SpendHQ or comparable spend intelligence platforms 

• Experience with supplier risk assessment methodologies and vendor qualification frameworks 

• Knowledge of D&B reports and financial risk scoring 

• Exposure to Procurement policy development and governance frameworks 

• Experience in entertainment, media, sports, or live events industries 

• Experience developing or improving Procurement operational processes and standard operating procedures. 

• Familiarity with Oracle Fusion ERP. 
• CPSM, CSCP, or other relevant procurement/supply chain certification 
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.