Accounts Receivable Team Lead, Collections

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

AR Team Lead supports the AR Manager and AR Supervisor. The Accounts Receivable (AR) Team Lead also supports portal billing, collections, and cash application processes. This role requires a blend of leadership, analytical, and critical thinking skills to reduce DSO (Days Sales Outstanding) and optimize cash flow.

What you will be doing

• Train and mentor AR specialists. Communicates clear team goals and fosters a collaborative work environment.
• Monitor the collections process, resolve complex billing and payment discrepancies, and ensure timely cash collections.
• Recommends collection assignments, monitors, distributes, and coordinates work of team members, ensuring consistent, efficient, and timely collection of delinquent balances.
• Perform quality reviews of the collection’s efforts.
• Support department in annual audit.
• Organize and analyze data relating to open accounts receivable, cash applications to ensure proper reporting and perform account reconciliations.
• Serves as first level of escalations for customer collection issues. .
• Support the collections group to maximize collections and increase cash flow.
• Other duties as required.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

Minimum Qualifications

• Minimum of 4 - 5 years’ commercial collections experience.
• Minimum of 3 years of collections in a services-oriented organization.
• High School Diploma or equivalent

Preferred Qualifications:

• Knowledge of the collections decision process and documentation involved.
• Working knowledge of effective customer service techniques.
• Working knowledge of collection policies and procedures.
• Ability to make sound collections decisions supporting Departmental and Company objectives.

Professional Skills:

• Strong critical thinking skills.
• Good verbal and written communication, customer service, time management, negotiation skills.
• Excellent interpersonal/communication skills.
• Detail oriented, strong organizational skills.
• Self-motivator while actively participating in a team environment.
• Sense of urgency and ability to multi-task.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Pay: $25.50/hr. - $28.00/hr.