Accounts Receivable Supervisor

We are seeking a strategic and results-driven Accounts Receivable Supervisor to oversee the company’s receivable processes, provide visibility, drive accountability and demonstrate effectiveness when maintaining strong cash flow performance across the collections team through performance management and structured reporting. This role oversees a team of credit & collection specialists and will require strong leadership skills, sound financial and analytical acumen with the ability to build collaborative relationships across departments and with customers.

Key Responsibilities

Leadership & Team Development

• Lead, coach and develop a high-performing Credit & Collections team in a fast-paced, deadline-driven environment
• Promote accountability, performance management and continuous improvement across the collections function
• Provide ongoing mentorship, training and professional development opportunities to support team growth
• Promote workflow optimization and continuous improvement across department supported systems

Collections Strategy & Performance Management

• Drive strategic collections performance through KPI ownership, reporting analytics and process optimization initiatives
• Analyze portfolio performance, aging trends, customer payment behavior, DSO and CEI metrics to identify risks and improvement opportunities
• Support organizational cash flow objectives through effective collections strategies, reporting and operational execution
• Prepare and deliver monthly and quarterly KPI reporting, portfolio analysis and performance insights to leadership

Credit Risk & Governance

• Partner with the AR Manager to maintain, enforce and enhance credit and collections policies and procedures
• Evaluate complex customer credit exposure, recommend high-value credit decisions and manage escalated risk scenarios
• Enforce credit governance policies, risk mitigation controls and escalation procedures
• Monitor customer risk exposure and ensure compliance with Trade Credit Insurance requirements and company policies

Customer & Cross-Functional Relationship Management

• Serve as the primary escalation point for complex customer disputes and financial risk management
• Collaborate with customers and internal departments to facilitate timely resolution and improve payment outcomes
• Utilize strong negotiation and conflict-resolution skills to drive positive business results while maintaining strong customer relationships

Key Skills

• Strong negotiation and conflict-resolution abilities
• Ability to make informed and timely decisions
• Problem Solving & Dispute Resolution
• Customer Relationship Management
• Credit Risk Analysis & Credit Limit Evaluation
• Strong understanding of Credit & Collections management
• Ability to lead effectively with high attention to detail and accuracy in a high-growth, fast-paced environment

Qualifications

• Postsecondary degree in finance, business or related field.

• Minimum of 5 years of experience in Accounts Receivable or Credit Management, with at least 2 years in a supervisory or managerial role
• Strong proficiency in Excel and Financial/Accounting systems.  
• Solid decision-making skills
• Excellent analytical, organizational, and communication skills with the ability to manage multiple prioritiesTop of Form

• Familiarity with construction liens and bond processes

• Experience with supplier, distribution, manufacturing or wholesale business operations is a plus