Accounts Receivable Supervisor

POSITION PURPOSE

The Accounts Receivable Supervisor is responsible for overseeing the daily AR operations, including invoicing, collections, cash application, and dispute resolution. This role ensures timely and accurate revenue recognition, strong cash flow management, and adherence to internal controls and company policies. The AR Supervisor leads a team of AR professionals, driving performance, process improvements, and cross-functional collaboration with Sales, Project Management, and Finance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 AR Operations Management

• Supervise daily accounts receivable activities, including billing, cash application, and collections.
• Ensure accuracy, completeness, and timeliness of customer invoicing.
• Monitor aging reports and proactively manage past-due accounts.

 Collections and Cash Flow

• Drive collection efforts to achieve DSOs and cash flow targets.
• Escalate high-risk accounts and coordinate resolution plans with Sales and senior management.
• Oversee customer credit limits and risk monitoring in partnership with Credit/Finance teams.

 Team Leadership and Development

• Manage, coach, and develop AR team members to ensure high performance and accountability.
• Establish clear goals, KPIs, and performance expectations for the team.
• Support training and development initiatives to improve technical and operational capabilities.

 Dispute Resolution

• Partner with cross-functional teams (Sales, Project Management, Operations) to resolve billing disputes and deductions.
• Ensure timely identification, tracking, and resolution of unapplied cash and disputed invoices.

 Reporting and Analytics

• Prepare and review AR reports, including aging, DSO, collection effectiveness index (CEI), and cash forecasts.
• Provide actionable insights and recommendations to improve working capital.

 Process Improvement and Controls

• Identify and implement process improvements to enhance efficiency, accuracy, and scalability.
• Ensure adherence to internal controls, audit requirements, and segregation of duties.
• Support internal and external audit requests related to AR.

 System and Data Management

• Maintain integrity of AR data within ERP systems (e.g., SAP or equivalent).
• Participate in system enhancements, automation initiatives, and reporting improvements.

COMPETENCY OR POSITION REQUIREMENTS (knowledge, skills, and abilities)

 Technical Knowledge

• Strong understanding of accounts receivable processes, credit management, and cash application.
• Knowledge of ERP systems (SAP preferred) and Microsoft Excel (advanced proficiency).

 Analytical Skills

• Ability to analyze aging trends, identify risks, and develop mitigation strategies.
• Strong attention to detail with a focus on data accuracy and integrity.

 Leadership and Communication

• Proven ability to lead, motivate, and develop a team.
• Strong interpersonal and communication skills with the ability to influence cross-functional stakeholders.
• Effective escalation and conflict-resolution skills.

 Business Acumen

• Understanding of revenue cycles, contract terms, and customer agreements.
• Ability to align AR performance with broader business and cash flow objectives.

 Process and Control Orientation

• Strong focus on internal controls, compliance, and continuous improvement.
• Experience with process standardization and automation initiatives.

 Organizational Skills

• Ability to manage multiple priorities in a fast-paced environment.
• Strong time management and problem-solving capabilities.

EDUCATION AND EXPERIENCE (required levels)

 Education

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field required.

 Experience

• 5–8 years of progressive experience in accounts receivable or credit/collections.
• Minimum of 2–3 years in a supervisory or team lead role.
• Experience in manufacturing, project-based, or industrial environments preferred.
• Demonstrated experience working with ERP systems (SAP preferred) and reporting tools.