Accounts Receivable Supervisor

Position Summary

We are seeking an experienced and detail-oriented Accounts Receivable Supervisor to lead high-volume accounts receivable operations and support the financial health of the organization. The ideal candidate will have proven expertise in cash applications, collections, account reconciliations, customer deductions, and process improvement initiatives. This role requires strong leadership skills, exceptional attention to detail, and the ability to optimize workflows while ensuring compliance with company policies and financial controls.

The Accounts Receivable Supervisor will oversee daily AR functions, support month-end close activities, strengthen internal controls, and work cross-functionally with Sales, Customer Service, and Finance teams to resolve customer account issues and improve operational efficiency.

Key Responsibilities

Accounts Receivable Operations

• Direct and oversee daily accounts receivable activities, ensuring timely processing, reconciliation, and reporting of customer payments and outstanding balances.
• Supervise cash application processes and maintain accurate customer account records.
• Monitor AR aging and collections activities to support healthy cash flow and minimize delinquent accounts.
• Receive and process checks, electronic payments, and other customer remittances.
• Prepare bank deposits and related financial transactions.
• Record and maintain payment activity, stop payments, cash applications, and other AR transactions within company systems.

Leadership & Team Management

• Lead departmental workflow coordination to ensure operational efficiency, accuracy, and compliance with company procedures.
• Conduct weekly and monthly meetings with the Accounts Receivable team.
• Provide guidance, training, and support to team members while fostering a collaborative and accountable work environment.
• Assist with coverage for absentee personnel and support administrative functions as needed.

Reconciliations & Financial Reporting

• Support month-end close processes through detailed account reconciliations and accurate reporting.
• Identify, investigate, and resolve outstanding financial discrepancies.
• Compile and distribute daily, weekly, and monthly financial reports for management.
• Compute, allocate, and verify shortages, overpayments, and account adjustments while coordinating corrections with appropriate parties.

Collections & Customer Account Management

• Manage collection efforts and evaluate delinquent accounts to secure timely payment arrangements.
• Collaborate with Sales, Customer Service, and customers to investigate deductions, resolve disputes, and strengthen account relationships.
• Initiate Return Authorization (RA) requests for customer deductions and coordinate approvals with Customer Service and Sales Management.
• Verify and validate credits related to promotions, rebates, and customer programs.

Process Improvement & Compliance

• Maintain and update the company's Standard Operating Procedures (SOP) manual to improve consistency, onboarding, and operational continuity.
• Oversee customer chargeback processes and rebate tracking programs.
• Track rebates, promotions, and credits across multiple spreadsheets and prepare monthly reconciliations for review by the Controller.
• Recommend and implement process improvements to enhance efficiency, accuracy, and internal controls.

Administrative Responsibilities

• Prepare correspondence and reports using company software systems.
• Answer incoming calls, respond to emails, and communicate professionally with customers and internal stakeholders.
• Operate office equipment including computers, printers, calculators, and related technology.

Qualifications

Required Qualifications

• 5+ years of progressive Accounts Receivable experience, including supervisory or leadership responsibilities.
• Strong hands-on experience with high-volume cash applications, collections, reconciliations, and customer account management.
• Proven ability to analyze AR aging, resolve account discrepancies, and improve collection performance.
• Advanced proficiency in Microsoft Excel, including spreadsheet reconciliation and reporting.
• Strong understanding of accounting principles, financial controls, and month-end close processes.
• Excellent organizational, analytical, and problem-solving skills.
• Effective communication and interpersonal skills with the ability to work cross-functionally.
• Experience working with ERP systems and financial software applications.

Preferred Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience managing customer deductions, chargebacks, rebates, and promotional programs.
• Experience developing and maintaining standard operating procedures and workflow documentation.

Key Competencies

• Leadership and team development
• Accounts receivable management
• Cash applications and collections
• Account reconciliation and reporting
• Process improvement
• Internal controls and compliance
• Customer relationship management
• Attention to detail and accuracy
• Time management and organization

Work Environment

This position operates in a professional office environment and requires regular use of computers, financial software systems, and standard office equipment.

We are looking for a motivated professional who can successfully lead accounts receivable operations while driving efficiency, accuracy, and continuous improvement across the department.

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