Accounts Receivable Specialist

Job Title: Accounts Receivable & Collections Specialist
Department: Finance
Reports To: Controller
Status: Full-Time | Non-Exempt

Join Our Team – Help Restore Lives While Driving Financial Success

ServiceMaster CDR, a leading disaster restoration company with five locations across Northeast Ohio, is seeking a detail-oriented and driven Accounts Receivable & Collections Specialist to join our Finance team.

This role is essential to maintaining the financial health of our organization while supporting our mission to restore homes, businesses, and lives. You’ll play a key role in managing accounts receivable, leading collections efforts, and supporting day-to-day accounting operations. The ideal candidate is organized, proactive, and confident communicating with both customers and internal teams.

Position Overview

The Accounts Receivable & Collections Specialist is responsible for managing the full lifecycle of receivables, including invoicing, payment tracking, collections, and account reconciliation. This role also provides critical support to the accounting team and general administrative functions.

Success in this role requires strong attention to detail, problem-solving skills, and the ability to balance customer service with firm but professional collections practices.

Key Responsibilities

Accounts Receivable & Collections

• Manage and monitor customer accounts to ensure timely payment of invoices
• Proactively follow up on overdue balances and resolve payment discrepancies
• Communicate with customers via phone and written correspondence in a professional and timely manner
• Negotiate payment solutions while maintaining positive customer relationships
• Maintain accurate records of collection activities and account statuses
• Provide regular reporting on AR aging and collections progress
• Collaborate with internal teams to resolve billing issues and disputes

Accounting Operations Support

• Generate and distribute invoices in accordance with company procedures
• Verify and post customer payments accurately within accounting systems
• Assist with lien processing and documentation as needed
• Maintain and update customer information in QuickBooks and internal systems
• Assist with processing incoming and outgoing financial documents

Administrative & Team Support

• Coordinate with internal departments to gather necessary documentation and information
• Assist with general office tasks, including mail processing and document filing
• Provide backup support to the Controller when needed
• Contribute to process improvements and efficiencies within the department
• Support additional administrative or finance-related tasks as assigned

Qualifications

• High School Diploma or equivalent required; Associate degree or relevant experience preferred
• 3–5 years of experience in accounting, accounts receivable, or collections
• Experience with QuickBooks or similar accounting software preferred
• Strong understanding of accounts receivable and collections processes
• Excellent communication and negotiation skills
• High attention to detail with strong organizational abilities
• Ability to work independently and collaboratively in a team environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience in the restoration or insurance industry is a plus

What We Offer

• Competitive compensation
• Comprehensive benefits package
• Stable, growing company with advancement opportunities
• Supportive, team-oriented work environment
• Opportunity to make a meaningful impact in customers’ lives

Disclaimer

The above statements are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Responsibilities may change as business needs evolve. ServiceMaster CDR reserves the right to modify this job description at any time. This position is at-will and does not constitute a contract of employment.