Accounts Receivable Specialist

About Gigstreem

Gigstreem is a U.S.-based Internet Service Provider (ISP) delivering cutting-edge internet & technology solutions to apartment communities and commercial buildings nationwide.

Job Title

Accounts Receivable Specialist

Role Overview

The Accounts Receivable Specialist is a critical financial and operational role that ensures the timely and accurate billing, posting, and collection of customer payments. This individual will help protect and strengthen Gigstreem’s cash flow through disciplined execution, precision, and proactive communication in a fast-paced environment. Applicants residing in the Chicago, IL and/or Tampa/St. Petersburg, FL areas will be more strongly considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Generate, process, and issue customer invoices accurately and on schedule.
• Apply customer payments (ACH, checks, credit card, wire) to the correct accounts and reconcile discrepancies.
• Monitor aging reports daily; identify overdue accounts, initiate collection efforts, and escalate when necessary.
• Maintain structured follow-up routines to ensure timely payment and reduction of outstanding balances.
• Investigate and resolve billing errors, short payments, disputed charges, and account variances quickly.
• Serve as the primary communications liaison for customer billing inquiries across multiple time zones, including some international communications.
• Coordinate with Sales, Customer Success, and Operations teams to ensure billing accuracy and resolve account-related issues.
• Assist with month-end close by reconciling the AR sub-ledger to the general ledger.
• Maintain customer account records and ensure data accuracy in ERP and billing systems.
• Support internal and external audits through documentation, reporting, and compliance with internal controls.
• Contribute to process-improvement and automation initiatives to reduce manual steps and enhance billing efficiency.
• Be self‑motivated and capable of working independently while managing high-volume transactional workflows.

REQUIREMENTS

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field.
• 2+ years of Accounts Receivable experience (high-volume or subscription-based billing preferred).
• 3+ years of experience with Microsoft Excel.
• Strong attention to detail with the ability to meet tight deadlines.
• Proficiency in Microsoft Excel; ERP experience (NetSuite preferred).
• 1+ years experience preferred with AR or billing management software (e.g., NetSuite, Maxio/Chargify, Zuora, FreshBooks, QuickBooks, etc.).
• Excellent communication and problem-solving skills.
• Demonstrated ability to identify root causes and independently resolve issues.
• 2+ Years experience with Stripe billing and payments
• 1+ Years experience with CRM platforms (Zoho, Salesforce, HubSpot, etc)

Work Arrangement

This is a remote position. Applicants must have a dedicated home workstation for focused work and on-camera meetings. Applicants residing in the Chicago, IL and/or Tampa/St. Petersburg, FL areas will be more strongly considered.

SALARY RANGE

$60,000–70,000

Equal Opportunity Employer

Gigstreem is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@gigstreem.com.