Accounts Receivable Specialist

About OSG

OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.

We partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our approach combines practical expertise, modern learning solutions, and a deep understanding of workplace realities.

At OSG, we believe safety is not just about meeting requirements - it is about enabling people and businesses to thrive. Our team is driven by a shared commitment to quality, continuous improvement, and making a meaningful impact for our clients every day.

Job Summary

We are seeking an Accounts Receivable Specialist to join our Accounting team in London, ON (Hybrid).

This role is responsible for overseeing the Company’s accounts receivable processes while supporting broader accounting operations. You will ensure timely and accurate invoicing, collections, reconciliations, cash application, and client account management. The position also supports bank reconciliations, month-end activities, reporting, and special projects to improve operational efficiency and support the Accounting Team.

This role works closely with internal teams and clients to resolve discrepancies, maintain strong client relationships, and support the overall financial health of the organization.

This is a full-time, hybrid position based in London, ON, reporting to the Controller. The annual compensation range for this role is $53,000 to $57,000.

Job Responsibilities

Accounts Receivable Management

• Complete full cycle accounts receivable functions including invoicing, payment application, account reconciliations, collections, and maintenance of customer accounts
• Ensure transactions are processed accurately and efficiently

Collections and Follow-up:

• Drive action from clients and sales to ensure all outstanding accounts are collected
• Monitor accounts receivable aging and follow up with clients to ensure timely payment of outstanding invoices
• Collaborate with distributors to process and ensure timely payment of invoices within designated terms

Client Communication:

• Serve as the main point of contact for customer inquiries and discrepancies related to accounts receivable, providing timely and professional assistance
• Maintain relationships with clients and communicate effectively regarding bill discrepancies, inquiries, and special billing situations

Cash Application & Deposit Processing:

• Review, reconcile, and post daily deposits and customer payments to maintain accurate and up-to-date customer accounts

Month-End Accounting Support:

• Assist with bank reconciliations, account reconciliations, and month-end accounting activities including revenue adjustments, credits, discounts, write-offs, and other accounting support functions as required

At-Risk Account Monitoring:

• Identify and monitor at-risk accounts, potentially requiring write-offs

Reporting and Analysis:

• Prepare regular reports on accounts receivable aging, cash flow projections, and customer payment trends, providing insights to support decision-making

Process Improvement and Special Projects:

• Identify opportunities to improve efficiency, strengthen controls, and streamline accounting and accounts receivable processes
• Participate in special projects and additional accounting initiatives as assigned

Collaboration and Cross-Functional Support

• Collaborate with sales, customer service, and other internal teams to address customer issues, resolve discrepancies, and optimize cash flow

Compliance and Documentation

• Ensure compliance with accounting standards, company policies, and regulatory requirements related to accounts receivable and accounting processes
• Maintain accurate and organized financial documentation and records

Education and Experience

• Post-secondary education in Accounting, Finance, or a related field
• 2+ years of accounting or accounts receivable experience required
• Experience with collections, reconciliations, and customer account management considered an asset
• Experience with ERP/accounting systems considered an asset
• Experience with sales tax filing considered advantageous

Skills, Knowledge and Attributes

• Demonstrates knowledge of accounting principles and standard accounting practices, including accounts receivable processes, reconciliations, and collections procedures
• Strong interpersonal and communication skills, fostering collaboration and relationship-building with clients and team members
• Strong time management skills, with the ability to prioritize tasks and work efficiently under tight deadlines
• Demonstrated ability to analyze issues, investigate discrepancies, identify solutions, and adapt quickly to changing priorities and business needs
• Maintains a high level of accuracy and attention to detail in financial processing, reconciliations, reporting, and documentation
• Strong technical skills and adaptability to new systems and processes; proficiency in Excel including XLOOKUPs, pivot tables, macros, and AI tools considered an asset

At OSG we take pride in being an equal opportunity employer. Accessibility in employment and within the workplace is what we are passionate about, and one of the ways we demonstrate this is through our recruitment process. We are committed to providing accommodations for all candidates that require them and in all aspects of the recruitment, selection, and/or assessment process. If you are selected to participate in any part of the selection and/or assessment process, please inform us of any accommodation(s) that you may require.