Accounts Receivable Specialist

Position Summary The Accounts Receivable Specialist posts owner payments (lockbox, ACH, online), reconciles batches, researches discrepancies, processes refunds/chargebacks, and supports delinquency notifications and board reporting.

Key Responsibilities

Post daily lockbox/ACH/portal payments; balance and reconcile batches; resolve exceptions/NSF. Maintain accurate owner ledgers; process move‑in/out transfers and statement requests. Prepare AR aging, pre‑lien, lien, and foreclosure packets per policy and governing documents. Coordinate with Community Managers on disputes and payment plans; document all actions. Support month‑end close (AR reconciliations) and audit requests; maintain retention standards.

Qualifications

2+ years AR or payment processing experience; HOA/condo environment a plus. Excel proficiency and comfort with association/CIS systems; strong accuracy and documentation. Professional communication with homeowners and Board representatives.

Education & Certifications

High school diploma required; Associate’s preferred or equivalent experience.

Skills & Competencies (CLEAR Values)

Collaboration — partners with Community Managers, Boards, AP/AR, and vendors to deliver timely, accurate results. Leadership — (for lead/supervisor/manager roles) sets direction, coaches the team, and models quality and controls. Excellence — produces audit‑ready work, applies GAAP, and follows SOPs and internal controls. Accountability — meets deadlines, reconciles differences, and communicates risks with solutions. Respect — communicates clearly and professionally with homeowners, boards, and colleagues.

Work Environment & Physical Requirements Office/hybrid environment with extended screen time. Occasional file/box lifting up to ~25–30 lbs. Peak workloads during billing, dues/assessment cycles, and month/quarter/year‑end close. Reasonable accommodations may be made for qualified individuals with disabilities.