Accounts Receivable Specialist

Summary

Under the direction of the Office Manager, this role is responsible for recovering revenue due in an efficient and effective manner. The Accounts Receivable Collection Specialist performs a variety of collection activities utilizing sound and proactive collection techniques.  In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency.  Position is Monday through Friday 8:00am to 5:00pm. Job Responsibilities:

Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary) Ensure collection efforts are performed with a customer service approach Analyze delinquent accounts and make recommendations for resolution on high- risk accounts. Answer incoming calls/e-mails and assist customers and Service Managers/District Manager’s with questions as needed Enter information tracking system for all calls made to customers Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently Initiates small claims court actions, submits proper forms to the court, and appears in court to testify Researches disputed balances and payments. Updates Credit Bureau(s) for disputed accounts Process credit cards Communicates status of account problems on a regular basis to Office Manager Responsible for meeting or exceeding assigned goals Print, fax and email invoices to customers on request.

Job Requirements:

Associate degree; 2-4 years relevant experience or equivalent combination of education & experience Proficiency with Microsoft Office suite Experience with Great Plains accounting system is a plus! Ability to work simultaneously in multiple platforms Excellent communication skills Excellent working relationship with the sales/service departments Ability to adapt to a changing environment Excellent organizational skills Ability to work well with co-workers and management team Ability to thrive in fast-paced organization. Notary is preferred but not required.