Accounts Receivable Specialist

Accounts Receivable Specialist
Chatsworth, CA 91311

Salary Range: $25.00 - $28.00 Hourly
Shift: 1st

GENERAL PURPOSE

The Accounts Receivable Specialist is responsible for the collection of outstanding accounts receivables from the existing client base, ensuring resolution of customer billing issues and overall reducing receivable delinquencies.

Overall Responsibilities

Reviews open accounts for collection and past due invoices to reduce overall receivables. Makes outbound collection calls in a professional manner, maintaining and improving customer relations. Mails correspondence to customers to encourage payment of delinquent accounts. Researches and resolves deductions, disputes, discrepancies, and cash application issues, including inter-company items.

Essential Job Functions

• Collections, performing collection calls by phone as well as managing electronic correspondence. Collection efforts include sending customer statements, examining customer payment plans and payment history, and monitoring credit terms.
• Posts sales invoices after product shipments.
• Verifies validity of account discrepancies by working directly with Project Managers, Account Managers, and/or Sales.
• Determines the proper disposition of unapplied/unidentified cash and daily adjustments.
• Reconciles customer prepayment subsidiary ledger at month end and researches differences.
• Reviews accounts receivable aging report and makes appropriate recommendations for write-offs or chargebacks.
• Conducts written and verbal communications with customers, including collection of accounts.
• Prepares AR write-off requests for approval by management.
• Maintains documentation for the collectability of accounts and substantiation of the bad debt reserve.
• Promotes and maintains professional, service-oriented relationships with internal and external customers.
• Protects organization's value by keeping information confidential.
• Provides support for internal and external audits.
• All other duties as assigned.

Qualifications

Education and Experience

• Associate degree in accounting or related field, preferred.
• 5+ years of hands-on experience in credit & collections, with a proven track record of success in a high-volume A/R role.
• ERP experience required.

Required Skills

• A strong "customer service" mindset and the ability to use collaborative, non-adversarial approaches in achieving diverse goals. Ability to build positive relationships and understand customers' needs, both internal and external.
• A positive, process-improvement-focused approach and willingness to learn, coupled with the ability to work in a team environment.
• Comfortable interacting and working with all levels of customers, both internal and external; good interpersonal skills, team motivation, and outgoing personality.
• Excellent adaptability in a fast-paced environment, with flexibility and willingness to take on new tasks and projects.
• Ability to speak and write clearly and accurately.
• Attention to detail and accuracy.
• Multi-tasking capabilities.
• In-depth analytical and problem-solving skills.
• Ability to use discretion and independent judgment.

Benefits: Comprehensive benefit package including medical, dental, and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts, and an employee assistance program (EAP). Sick leave, vacation time, and company-paid holidays are also provided as paid time off. A 401(k) Retirement Savings Plan option with company match is also available.