Accounts Receivable Specialist

Position Summary

The Accounts Receivable Specialist manages complex AR functions and financial analysis. Responsible for ensuring invoicing accuracy, resolving payment discrepancies, and supporting the organization’s overall financial health through proactive account management. Most have strong technical skills, minimal need for supervision, and a commitment to supporting Goodwill’s mission of empowering individuals through employment and training opportunities.

Key Responsibilities

Billing & Revenue Management

• Oversee invoicing accuracy and handle complex or contract-based billing.
• Apply specialized nonprofit accounting and compliance standards to revenue streams.
• Partner with programs, contracts, and finance leadership to resolve billing matters.

Payment Processing & Reconciliation

• Review, reconcile, and troubleshoot payment issues across various platforms (checks, ACH, credit cards).
• Perform detailed account reconciliations and independently resolve discrepancies and disputes.
• Maintain accuracy in the general ledger related to accounts receivable.

Payment Processing & Reconciliation

• Review, reconcile, and troubleshoot payment issues across various platforms (checks, ACH, credit cards).
• Perform detailed account reconciliations and independently resolve discrepancies and disputes.
• Maintain accuracy in the general ledger related to accounts receivable.

Operational & Close Support

• Play an active role in month-end close activities and year-end audit preparation.
• Provide necessary documentation to support annual external audits.
• Identify opportunities for process improvements and increased efficiency within the AR workflow.
• Perform other duties as assigned.

Education & Experience

• Associate’s or Bachelor’s degree preferred in Accounting, Finance, or Business.
• 2–5+ years of progressive accounts receivable experience.
• Prior experience in a nonprofit or multi-revenue environment is highly preferred.

Skills & Competencies

• Advanced proficiency in accounting systems and ERP software.
• Strong Excel skills, specifically for financial reporting and data analysis.
• Moderate level of professional judgment and the ability to work with minimal supervision.
• Excellent communication skills for regular interaction with internal leaders and external partners.

Language Skills: Must speak English. Bilingual (English/Spanish) is highly desirable.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Communication (General) – Excellent communication and interpersonal skills.

Communication (Oral) – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Communication (Written) – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; can read and interpret written information.

Customer Service—The Finance Department provides service and support to the entire Company, serving customers across the Company. It manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.

Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Detail-Oriented – Must be an organized professional with an excellent eye for detail.

Diversity—Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Ethics/Integrity – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization's goals and values; benefits the organization through outside activities; supports affirmative action and respects diversity.

Problem Solving – Strong problem-solving ability. Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Professionalism – Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and within budget; manages project team activities.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Quantity – Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Strategic Thinking - Develops strategies to achieve organizational goals; understands the organization's strengths and weaknesses; analyzes the market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts team success above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Technical Skills – Pursues training and development opportunities; Strives to build knowledge and skills continuously; Shares expertise with others.

Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use their hands to forge, handle, or feel objects, and to talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment — The noise level in the work environment is usually quiet.