Accounts Receivable Specialist

Responsibilities & Duties

• Post and apply customer payments received via checks, credit cards, wire transfers, and ACH transactions.
• Balance and verify accurate payment application to the appropriate customer accounts.
• Collect and follow up on past-due accounts to ensure timely payment.
• Respond promptly to accounts receivable inquiries and requests.
• Prepare invoices, credit memos, debit memos, and customer statements.
• Process RMAs (Return Merchandise Authorizations), credit memos, and returns.
• Research, reconcile, and resolve discrepancies, deductions, and short payments in a timely manner.
• Exercise independent judgment when releasing or holding new orders and establishing customer credit limits.
• Collaborate with internal departments, including Customer Service and Sales, regarding receivables and vendor compliance matters.
• Investigate and resolve customer disputed deductions related to pricing, allowances, discounts, damages, shortages, and claims.
• Maintain a professional, positive, and team-oriented attitude while supporting department goals.
• Perform additional duties and special projects as assigned.

Minimum Requirements

• Minimum of 2 years of experience in Accounts Receivable, Accounting, or Finance.
• Associate degree or equivalent education and experience preferred.
• Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Ability to prioritize tasks effectively and work independently.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong attention to detail and accuracy.
• Effective listening skills and customer-focused mindset.
• Proven ability to build and maintain positive working relationships across departments.
• Strong work ethic, professionalism, and positive attitude.
• High level of integrity and ability to maintain confidentiality.
• Bilingual skills are a plus.
• Reliable attendance and punctuality are required.