Accounts Receivable Specialist

Job Description:

The principal challenge of this position is to oversee the accounts receivable function by evaluating and appraising new and existing customers’ credit worthiness while monitoring customers’ aging, identifying problem accounts, applying cash accurately and ensuring timely collection of revenue.

Duties and Responsibilities:

New Customer Setup/Existing Maintenance

1. Run credit report, request trade references and assess credit on commercial clients, making recommendations as to customer credit limits and credit controls for new customers
2. Perform annual credit reviews for existing customers to adjust credit limit/terms based on pay history/volume
3. Support New Customer setup in system and coordinate needed changes internally
4. Maintain customer master data by reviewing customer history and updating status as needed

Cash Application

1. Perform daily Cash Applications to customer accounts
2. Investigate discrepancies/claims with internal and external customers when appropriate
3. Resolve lockbox errors
4. Process credit card payments
5. Process refunds
6. Responsible for overall Accounts Receivable Internal Controls and Audit requests as required
7. Suggest and help develop methods for improving application process with IT department

Collections

1. Manage Customer Accounts, credit limits and orders on Hold on a daily basis, escalating to Management when necessary
2. Perform collections activities on overdue invoices and generate pay cycle improvements
3. Review customer aging weekly and distribute internally
4. Monitor Costa Rica/Mexico aging and follow-up with Costa Rica/Mexico AR to help resolve any issues
5. Advise and counsel sales and customer service on sales/credit relations

Month End Reporting

1. Perform weekly pre-close checks to make sure subledger reconciles with general ledger and bank statement for month end
2. Resolve any issues preventing month end closing (missing receipts/rebates/refunds)
3. Report monthly to Credit Risk Monitor for US/CR/MX and Japan
4. Run final reports on the first workday of the month so AR can be closed for the period

Educational and Other Skills Requirements:

• Bachelors degree preferred
• 5+ Years experience in Business/Finance/Customer Service
• Extensive knowledge of credit practices, commercial and financial reports
• Background in Finance/Business with a customer service orientation
• Knowledge of ERP systems and Office products proficiency
• Strong written and verbal communication skills
• Teamwork and collaboration oriented approach
• Excellent organizational and document management skills
• Data analysis and reporting
• Cross-functional collaboration
• Excellent time management skills
• Process improvement focus to improve operational performance
• Able to solve operational problems of moderate complexity by teaming with internal colleagues and external clients