Accounts Receivable Representative, Tier I

Summary/Objective:

The Accounts Receivable Representative supports the Accounts Receivable team by managing assigned customer accounts, processing payments, and helping ensure receivables are collected and posted accurately and timely. This position is responsible for reviewing remittance information, preparing and posting cash batches, processing credit card payments, supporting billing and following up on past due balances. In addition, they will assist with RMAs, credits, and account reconciliations. The role works closely with customers, Accounts Payable contacts, Sales, Customer Service, and internal departments to research discrepancies, resolve account issues, communicate payment status, and help maintain current and accurate customer accounts.

Essential Functions:

Remittance and Collections

• Monitor the remittance inbox throughout the day and process customer payment remittances as received.
• Create daily cash batches for wire payments indicated on the cash posting file, including compiling remittance documentation, entering batches in the cash posting file and ERP system, and assign batches for posting.
• Process and post credit card payments, checks, and wire transfers accurately and timely.

Customer Account Management

• Manage assigned regional and local customer accounts, including collections follow-up, account status review, and communication regarding past due balances.
• Conduct timely and professional collection efforts by phone, email, and other approved communication methods. 
• Contact delinquent customers for payment, document collection activity, and follow up past due payments.
• Respond to customer inquiries and work with Accounts Payable contacts, Sales, Customer Service, and other internal departments to resolve account issues and discrepancies.
• Support billing activities, including consolidated billing, vending, eyewear, miscellaneous billing, billing-only transactions, RMAs, COGS, and customer credits.
• Manage customer portal and web invoicing activity which includes verifying receipt of invoices, entering invoices, updating purchase order information, and confirm system accuracy.
• Partner with the Regional and National Sales Teams and provide routine feedback regarding assigned customer accounts, collection status, and account concerns.
• Review, understand, and meet established accounts receivable KPIs.
• Research and resolve payment, billing, credit, and account discrepancies.
• Maintain confidentiality and security of customer financial information and company records.
• Follow established internal controls, credit and collection policies, procedures, and applicable regulations.
• Assist with training new staff members and provide backup support to other Tier I Accounts Receivable representatives as needed.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Accuracy and attention to detail 
• Problem Solving and account research 
• Customer service and communication 
• Prioritization and follow-up 
• Computer systems, data entry, and customer portals 
• Dependability, confidentiality, and judgment

Required Education and Experience:

• High School Diploma or GED equivalent
• Combined experience of a minimum of 2 years working within a fast-paced business environment and experience working with Microsoft office.

Preferred Education and Experience:

• Bachelor’s degree in accounting or business-related field or a combination of associate’s degree within accounting or business-related field and 1 or more years working in an accounting clerical role.
• Combined experience of a minimum of 2 years working within the credit/collections field and experience with processing receivables.
• Experience navigating and working in business ERP systems or Accounting interface systems including but not limited to Coupa, Ariba, Oracle, SAP, or other customer related systems.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk; Ability to sit for long periods of time at a desk. Frequent use of hands to operate the computer and phone 

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday 8:00 a.m. to 5:00pm and work on a hybrid schedule of remote and in office days, p.m. Hybrid schedule is determined by department manager and may change based on the needs of the business.

Travel

• No travel required

Additional Eligibility Qualifications

None required for this position. 

Work Authorization/Security Clearance

Position requires the individual to be able to work in the United States. This position would not be eligible for visa sponsorship.

AAP/EEO Statement

Stauffer Glove and Safety is an EEO/AA/Female/Minority/Veteran/Disability Employer - See more at: http://www.StaufferSafety.com/careers/

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.