Accounts Receivable Representative

With more than 50 years of unwavering passion for quality, Norman International Inc. is among the world’s largest and most respected manufacturers of window coverings. Our long-standing commitment to quality and craftsmanship have made us the number one choice for homeowners who demand only the best! We're seeking an Accounts Receivable Representative to manage dealer accounts, resolve billing issues, and support collections. You'll be a key point of contact for both dealers and internal teams, keeping accounts current and accurate.

Key Responsibilities

• Contact dealers regarding production/ship holds, past dues, and account issues
• Process payments and apply wires/checks; extend due dates as needed
• Using internal systems to research accounts and send demand letters; escalate to collections when appropriate
• Provide invoice copies, rebate/credit information, and account updates to dealers
• Maintain detailed notes on all dealer and internal interactions in the Shutter System
• Deliver weekly past-due account updates to AR Lead/Supervisor

Requirements

• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced, deadline-driven environment
• Analytical thinking with the ability to resolve/de-escalate moderate to complex customer issues
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience with Genesys Cloud or similar phone systems a plus
• Collaborative team player with a proactive approach to customer service
• Able to work from the La Palma, CA office 5 days per week.

Benefits

• Paid time off and holidays
• Eligible for Benefits (Medical, Dental, Vision, Life, Long Term and Short Term Disability Insurance, Paid-Time-Off, Paid Holidays, Pet Insurance, etc.)
• 401K with Company match after 1 year of employment
• Job Type: Full-time
• Pay: $22.50 / hour

Norman is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Norman will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.