Accounts Receivable Officer

Company Description

Strait Link has a proud history of being a vital link between Victoria and Tasmania, providing daily sea freight services between Port of Melbourne in Victoria and the Port Burnie in Tasmania. We contribute to the Australian economy by being a key part of the supply chain between Tasmania and the Australian mainland, connecting local Australian customers to markets across the world.

Everyday our people, on vessels, at our ports and in our offices play a vital role in connecting local Australian customers to markets across the world.

As an employer of Australian seafarers, we take pride in developing the next generation of seafarers and are always on the lookout for talented people to join our inclusive, local community minded and enterprising workforce.

An inclusive workplace, works for everyone:

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Strait Link acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

Company Values

Our values Care, Trust, Connected are the foundation of everything we do here at Strait Link. They underpin how we go about performing our roles and activities every day when we are at work and representing the Strait Link business.​

About the Role

As an Accounts Receivable Officer, you will be responsible for managing the credit and collections process across a defined portfolio of customers, including RCTI customers. This role focuses on maintaining strong customer relationships while ensuring timely payments, minimising overdue debt, and supporting cash flow objectives. You'll work closely with both internal teams and external stakeholders, using your negotiation, reconciliation, and communication skills to achieve monthly KPIs. A balance of empathy and assertiveness, combined with strong time management and reporting capabilities, will be key to your success in controlling debt exposure and contributing to the company’s financial performance.

Primary Duties & Responsibilities

• Manage collections across a customer portfolio, resolving disputes and reducing overdue debt.
• Extensive experience with RCTI - Recipient Created Tax Invoicing
• Support cash flow targets by meeting KPIs and minimising bad debt risk.
• Reconcile accounts, investigate discrepancies, and process credits or journals as needed.
• Liaise with internal teams and customers to resolve non-payments and maintain strong relationships.
• Monitor and escalate debt risks, maintaining accurate records and audit trails.
• Prepare debt reports and insights for account managers and finance leadership.
• Ensure compliance with credit policies and contribute to process improvements.
• Assist with ad hoc finance projects 

About You:

We're looking for a proactive and relationship-driven Accounts Receivable Officer to manage customer accounts, drive timely collections, and support healthy cash flow. In this role, you’ll work closely with both internal teams and external customers to follow up on outstanding payments, resolve account issues, and minimise overdue debt. If you’re organised, confident in negotiation, and thrive on building positive relationships apply now.

An inclusive workplace, works for everyone

We celebrate difference. At Strait Link we are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applications from people of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples. If you need additional support to be your best self during the application process, please let us know.

We appreciate your understanding that we are not accepting applications or CVs from agencies. For any queries, please email askHR@straitlink.com.au

We have several roles currently advertised, which means our recruitment process may take longer than usual. As such, we will only be contacting short listed candidates. We thank you for your patience.

If you're ready to take the next step in your finance career and enjoy working in a fast-paced industry, we’d love to hear from you.