Accounts Receivable Intern (3 - 6 month co-op)

PROFILE

The Accounts Receivable Collection Specialist position is a cross functional role that will assist in collections and resolving client issues. This position is expected to make collection calls and emails in addition to answering phone calls, resulting in either research to resolve or fielding complex questions to the assigned Client Support AR Specialist.  

The position also consists of a variety of financial, clerical, and administrative duties including, but not limited to preparing data entry and resolving routine problems. This position interacts regularly with both external and internal customers.

This position will work under the direct supervision of the Accounts Receivable Manager.

DUTIES AND RESPONSIBILITIES

• Collect past due invoices
• Researches and investigates client account issues, and monitors accounts as appropriate
• Reconciles and sends out statements of account to clients and ensures that all information appearing on them is accurate and complete.
• Respond to client inquiries in an accurate and timely manner.
• Monitors, controls and resolves non-payments, delayed or delinquent payments, and other anomalies
• Responds to inquiries and researches and resolves problems related to client-related transactions
• Work with AR Client Support team to support requests.
• Address a variety of issues daily that come to the team both internally and externally.
• Assist in providing banking information or W9’s to internal and external clients.
• Assist with processing credit card payments.
• Collect tax exemption forms from clients, updating client records
• Assist in any way necessary to help with the collection of client balances.
• Handle additional tasks as requested by the Accounts Receivable Manager

SKILLS AND REQUIREMENTS

• At least 1-2 years’ experience in a collection’s role preferred
• In the accounts receivable world, understand what credits and debits are, their effect on client’s payment history
• Strong customer service skills
• Ability to work within a team to troubleshoot problems and come up with solutions
• Comfortable speaking on the phone with clients in respectful and courteous manner.
• Comfortable with tactfully discussing collection issues with clients.
• Strong problem-solving and analytical skills, quick thinking
• Strong verbal and interpersonal skills
• Strong professional and grammatical written communication skills
• Act with a sense of urgency to address client issues and questions.
• Ability to take initiative and work proactively.
• Ability to work independently, resourcefully seek answers, and remove obstacles.
• Ability to work collaboratively in a team environment.

PERKS AND BENEFITS

• Hybrid Work Arrangements
• Flex PTO
• Competitive Group Benefits Plan
• Perkopolis Membership Access – Employee perk and discount programs.
• Wellness Program
• Social Events

COMPENSATION

$20 - $24 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Job Duties may change at any time with or without notice.