Accounts Receivable Insurance Follow Up Collector

Parkdale Center is a specialized addiction treatment program focused on serving professionals in recovery. Parkdale focuses on treating professionals across the United States in highly accountable industries who struggle with addiction. Our facility utilizes innovative programs and solutions that meet those struggling with substance use disorder. We are currently seeking an experienced Accounts Receivable Collector to join our team!
 

The Accounts Receivable Collector is responsible for the comprehensive follow-up and resolution of aged healthcare accounts receivable. This includes managing payer denials, conducting detailed account reviews, and ensuring the timely and accurate resolution of outstanding balances. The position requires a strong focus on problem-solving, attention to detail, and the ability to work collaboratively with internal and external stakeholders while maintaining a high level of professionalism and compliance with confidentiality standards. We are looking for someone with a solid background in billing and insurance in a health care setting, customer service oriented, all while maintaining confidentiality.

Work Environment

• Remote

Responsibilities

• Perform follow-up on aged accounts receivable to ensure timely resolution of balances
• Review and analyze payer denials, identify trends, and take corrective action as needed
• Conduct thorough reviews of patient accounts during the follow-up process to ensure accuracy and completeness of billing
• Submit accurate and complete claims to insurance companies within one (1) business day of creation
• Track and follow up on outstanding claims within 14 days of submission and at regular intervals thereafter until resolution
• Communicate with patients regarding outstanding balances and establish payment arrangements when appropriate
• Follow up on patient account balances within 30 days of statement mailing and regularly thereafter until resolution
• Maintain accurate and up-to-date collection notes in the electronic system in compliance with organizational policies
• Provide regular updates to the Revenue Cycle Operations Manager and other stakeholders regarding account activity and escalations
• Serve as a professional point of contact for internal and external stakeholders, including insurance companies, patients, and third-party vendors
• Escalate unresolved or complex issues to the appropriate supervisor in a timely manner
• Adhere to the provisions of 42 CFR Part 2 (Confidentiality of Alcohol and Drug Abuse Patient Records) and 45 CFR (HIPAA)
• Ensure all credit information and patient account details remain confidential
• Provide courteous and professional assistance to patients, families, and payer representatives
• Foster positive working relationships with colleagues, managers, and external contacts
• Review and recommend accounts for outside collection when necessary
• Participate in training and professional development activities as required
• Perform other duties as assigned to support the team and organizational goals

Education & Experience

• High school diploma or GED equivalent required
• Minimum of one (1) year of experience in healthcare billing and collections, including working knowledge of payer requirements, insurance denials, and electronic health record systems
• Proficiency in typing (minimum 50 wpm) and data entry with high accuracy
• Strong organizational and time management skills
• Effective communication skills, both verbal and written
• Ability to work independently with minimal supervision
• Familiarity with billing software, electronic claims submission, and Microsoft Office Suite
• Ability to sit for extended periods (up to 7 hours per 8-hour shift) and to see and hear with or without correction
• If applicable, two years of continuous, verifiable abstinence for individuals in recovery

We’re officially a Great Place to Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place to Work® Certification - based entirely on feedback from our own employees. Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

Bradford Health Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Bradford Health Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.