Accounts Receivable - Dispute Resolution Specialist

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Detail-oriented Billing Dispute Resolution Specialist to manage financial disagreements and resolve client disputes swiftly and professionally. You will investigate the root causes of billing discrepancies, communicate directly with clients, and process the necessary account adjustments to ensure accurate billing records.

What you will be doing

• Review and investigate billing discrepant transactions by analyzing contracts, purchase orders, and invoices.
• Serve as the primary point of contact for billing inquiries, providing clear, and professional communication throughout the resolution process.
• Work with billing team and Station personnel to process credit memos and rebills to accurately reconcile customer accounts in a timely manner.
• Partner with sales, operations, and accounting departments to gather necessary information and prevent future billing errors.
• Log all case details, correspondence, and resolution steps accurately.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

Minimum Qualifications

• Minimum of 2–4 years of experience in accounts receivable, finance, or customer dispute resolution team.
• Proficiency in bookkeeping and ERP software and intermediate to advanced Microsoft Excel capabilities.
• A "detective" mindset with the ability to dig through data and physical documentation to identify the root cause of an error.
• Soft Skills: Exceptional active listening, de-escalation, and written communication skills.

Preferred Qualifications:

• Knowledge of the collections decision process and documentation involved.
• Working knowledge of effective customer service techniques.
• Working knowledge of billing and collection policies and procedures.
• Ability to communicate on billing issues in relation to the steps necessary for collection.

Professional Skills:

• Strong problem-solving skills.
• Strong verbal and written communication, customer service, time management, negotiation skills.
• Excellent interpersonal skills.
• Detail oriented, strong organizational skills.
• Self-motivator while actively participating in a team environment.
• Sense of urgency and ability to multi-task.
• Negotiation, influence, customer relations, and motivating skills

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Pay: $24.00/hr. - $27.00/hr.