Accounts Receivable Customer Service Representative

The A/R Customer Service Representative is responsible to ensure timely and accurate completion of deposit posting, collections review and back up duties for other staff as required.

JOB RELATIONSHIPS:

A. Reports to: Chief Financial Officer

B. Supervises: None

DUTIES AND RESPONSIBILITIES:

Daily/Weekly Duties:

1.0 Provides Customer Service Phone coverage:

1.1 Is scheduled in the rotation of billing phone line coverage;

1.2 Responds to questions and concerns of clients, insurance companies, other agencies and staff regarding self pays, special pays, and insurance questions.

2.0 Maintains promissory notes and special fee reductions and adjusts accounts accordingly.

3.0 Daily deposits are reviewed for accuracy and entered into Chase via electronic submission

4.0 Enters, Updates, and Bills DCS/CMHI/DCS FP

5.0 Provides back up to the MRO Customer Service Representative and Insurance Verifier

6.0 Works Flagged Services

7.0 Complete work related trainings timely as assigned or requested. (i.e. Relias, Risk Management, PSO, DCS, etc.)

8.0 Other duties as assigned.

Education: High School Graduate

Experience: One to two years’ experience in outpatient office setting

Licenses: None Required

First shift, Full time, Monday - Friday, no holidays or weekends.

Salary based on experience.

Excellent benefits.

EOE