Accounts Receivable Collections Supervisor

POSITION SUMMARY               

Under the guidance of the Controller, the Accounts Receivable Collections Supervisor is responsible for leading the accounts receivable collections team to ensure timely collection of outstanding customer balances while maintaining positive customer relationships. This role oversees collection activities, monitors team performance, develops collection strategies, resolves complex account issues, and ensures compliance with company policies and financial regulations. Ensuring correct application of customers payments.

                POSITION EXPECTATIONS

• Supervise, coach, and develop the AR team.
• Monitor daily collection activities and ensure collection goals are achieved.
• Review aging reports and prioritizing delinquent accounts and provide reports to Controller.
• Develop and implement effective collection strategies to reduce outstanding receivables.
• Handle escalated collection issues and negotiate payment arrangements with customers.
• Collaborate with Sales, Customer Service and Finance to resolve billing disputes.
• Ensure accurate documentation of collection efforts in ERP or accounting system.
• Monitor team productivity - collection effectiveness, and aging trends.
• Recommend accounts for credit holds, write-offs, or legal action when appropriate.
• Ensure compliance with company policies, accounting standards, and applicable regulations.
• Assist with month-end close activities related to accounts receivables.
• Identify opportunities to improve AR department and collection process and automation.
• Oversee all routine department activities, such as daily processing & posting of customer payments.
• Conduct credit checks for new or infrequent customers.
• Maintains a working relationship with customers, reconciling any discrepancies that arise.
• Assist various team members and departments with invoice discrepancies.
• Ability to motivate team members to ensure deadlines are met.
• Maintains customer confidence and protects operations by keeping information confidential. 
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES               

• Overseeing the Accounts Receivable team.
• Annual performance reviews of team members.
• Hiring, training, and evaluation of Accounts Receivable employees.
• Directing assigned tasks.
• Timecard and PTO approval per pay period.

MINIMUM QUALIFICATIONS & SKILLS

Education, Certifications and /or Licenses:

Bachelor’s degree in accounting, Finance, Business Administration, or related field preferred but not required or 3 - 5+ years’ work experience in the same role.

Experience:

• Prior supervisory/managerial experience.
• 3-5+ years of Accounts Receivables or Collections experience.
• 1-3+ years Supervisory or team leadership experience preferred.
• Strong understanding of credit and collections principles.
• Experience with ERP systems or similar.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Knowledge of accounting principles and financial reporting.

Knowledge/Skills:

• Strong leadership and team management skills.
• Customer relationship management.
• Negotiation and conflict resolution.
• Analytical thinking and problem-solving skills.
• Excellent verbal and written communication.
• Time management and organizational skills.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Process improvement mindset.
• Exceptional knowledge of the accounts receivable process.
• Maintain a high level of integrity and trust.
• Excellent organizational skills and attention to detail.
• Proficient PC skills using MS Office and other computer programs.
• Excellent presentation, listening, verbal, and written communication skills.
• Able to work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done.
• Manage and organize time to meet objectives and deadlines.
• Live and lead by TSR’s values and serves as an example of the best we want to see in our team.
• Able to interact professionally with customers, vendor partners, sales team and fellow employees.
• Highly motivated to learn and grow - self-directed and proactive.
• Reliable and responsive.
• Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing.
• Possess a positive attitude.
• Innovative mindset – demonstrate flexibility and problem-solving skills when met with challenges.

                PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

While performing the duties of this job, the associate may be required to do the following:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.

                WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the associate regularly works in a typical business office environment.

About the Company

The Supply Room a division of TSRC, Inc., is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the region’s largest independent office supply dealer with seventeen locations in Colorado, Virginia and Maryland. A family-owned and operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve.

Available benefits include: paid leave and holidays; medical, dental, vision, and life insurance coverage; short and long term disability coverage; 401k with a corporate match; and tuition reimbursement for career development courses.

TSRC, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status.

TSRC, Inc. maintains a drug free workplace.