Job Title: Accounts Receivable Collections Specialist

Reports to: Controller

FLSA Classification: Temp/Part-Time/Hourly – Non-exempt

Supervises: No

Pay Rate: $24/hour

POSITION SUMMARY

The Accounts Receivable Collections Specialist is responsible for supporting the Association’s accounts receivable operations with a primary focus on collections, delinquency follow-up, and resident account resolution.

This temporary part-time position will work closely with the Controller, Staff Accountant, and Accounts Receivable Specialist to support collection efforts, maintain timely follow-up on delinquent accounts, and assist with account documentation and communication.

A key responsibility of this role is to provide hands-on training and support to the Accounts Receivable Specialist related to collections processes, account follow-up, and best practices. This position also serves as backup support to the Accounts Receivable Specialist and may assist with resident account inquiries, collection-related follow-up, and accounts receivable coverage during absences or as operationally needed.

This position is expected to work collaboratively with internal staff and maintain professional communication with residents while supporting collection efforts consistent with Association policies and applicable procedures.

This is a temporary part-time position scheduled for no more than twenty-nine (29) hours per week through December 31, 2026, or until business needs are determined otherwise. The Association may modify or conclude the assignment earlier or extend it based on operational needs.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Essential responsibilities may include but are not limited to the following:

• Perform collection follow-up for delinquent resident accounts in accordance with Association policies, procedures, and applicable governing documents. 
• Review delinquent accounts and maintain timely collection activity, documentation, and follow-up. 
• Communicate with residents regarding account balances, payment inquiries, collection timelines, and account-related questions. 
• Assist in reviewing resident accounts for accuracy, account status, balances, and collection activity. 
• Maintain organized account documentation, correspondence, payment arrangements, and collection records. 
• Coordinate with legal counsel, collection vendors, management, and internal departments regarding collection-related matters, as applicable. 
• Assist with account reconciliation and research related to delinquent balances and resident account concerns. 
• Provide hands-on training and operational support to the Accounts Receivable Specialist related to collections processes, account follow-up, and best practices. 
• Serve as backup support to the Accounts Receivable Specialist and assist with resident account inquiries, follow-up collections, and general accounts receivable coverage during absences or as operationally needed. 
• Assist with maintaining continuity of accounts receivable operations and resident communication during periods of coverage or increased collection activity. 
• Support the Controller and Staff Accountant with collections reporting, delinquency tracking, and related operational requests. 
• Maintain confidentiality of resident account information and financial records. 
• Utilize accounting software, email, spreadsheets, and reporting tools to document and manage collection activity. 
• Assist with special projects and perform other related duties as assigned based on departmental and operational needs.

   SKILL AND ABILITY REQUIREMENTS

• Strong knowledge of accounts receivable collections practices and delinquency account follow-up. 
• HOA/community association accounts receivable and collections experience highly preferred. 
• Ability to communicate professionally and effectively with residents, vendors, management, legal counsel, and staff. 
• Ability to maintain professionalism and customer service while handling sensitive or difficult collection-related conversations. 
• Ability to manage multiple assignments, deadlines, and follow-up items in a fast-paced environment. 
• Ability to review account records, identify discrepancies, and assist in resolving account-related issues. 
• Ability to exercise sound judgment and maintain confidentiality when handling resident account information. 
• Ability to train, support, and share knowledge with internal staff regarding collections processes and account follow-up. 
• Strong organizational skills with attention to detail and follow-through. 
• Proficient in Microsoft Office, email, and accounting or resident account management systems. 
• Ability to work independently and complete assignments accurately and timely. 
• Must possess strong interpersonal skills and the ability to work collaboratively with all levels of staff and residents.

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain in a stationary position for extended periods while working at a desk or computer. 
• Ability to move throughout office areas as necessary to perform assigned duties. 
• Ability to position oneself to access files, office supplies, and work areas. 
• Ability to operate computers, telephones, printers, and standard office equipment. 
• Ability to read printed and electronic materials, including account records and financial documentation. 
• Ability to communicate effectively in person and through telephone, email, and electronic systems.

WORKING CONDITIONS

• This position is performed primarily indoors in a professional office environment. 
• Position may require interaction with residents regarding sensitive or delinquent account matters. 
• Work may involve interruptions, deadlines, and multiple competing priorities. 
• Employee is expected to maintain professionalism, confidentiality, and adherence to established policies while performing assigned duties.

EQUIPMENT USED

• Computer, monitors, printer, scanner, copier, calculator, and telephone system. 
• Microsoft Office Suite. 
• Accounting software and resident account management systems. 
• Email and electronic document management systems.

REQUIRED EDUCATION, TRAINING, AND WORK EXPERIENCE

• High School Diploma or equivalent required. 
• Minimum two (2) years of accounts receivable or collections experience required. 
• HOA or community association collections experience highly preferred. 
• Experience with resident account management and delinquency collections preferred. 
• Proficiency in Microsoft Office and accounting software required.

SAFETY

Incumbent is required to comply with established safe work practices and attend all required safety training.

EOE

DFWP