Accounts Receivable Collections Specialist
NOCO • Tonawanda, NY • Full Time • $26–$29 / hour
Posted on Wed, Sep 16, 2026
- Manage customer accounts to ensure timely collection of outstanding balances
- Place outbound collection calls and respond to inbound customer inquiries
- Communicate professionally with customers via phone and email regarding past due invoices, payment arrangements, and account status
- Negotiate payment arrangements and follow up to ensure commitments are met.
- Investigate and resolve billing discrepancies, payment issues, and customer concerns
- Maintain accurate account notes and documentation within billing systems]
- Monitor aging reports and prioritize collection activities to reduce delinquency and improve cash flow.
- Escalate accounts for additional collection action when appropriate and in accordance with company policy.
- Collaborate with internal departments (customer service, sales, accounting) to resolve account issues
- Recommend account holds, credit reviews or other corrective actions based on customer payment history.
- Support month end reporting and other collections-related activities as assigned.
- Previous experience in collections, billing, accounts receivable, customer service, or call center environment preferred
- Strong phone, email, and written communication skills
- Ability to handle sensitive customer conversations professionally and confidently
- Detail-oriented with strong organizational and problem-solving skills
- Proficient in Microsoft Office and billing/account management systems
- Ability to manage multiple priorities in a fast-paced environment
- Experience with payment processing or billing software
- Strong negotiation and conflict resolution skills
- Understanding of account aging, invoicing, and collections processes
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