Accounts Receivable Collection Supervisor

The Accounts Receivable Collection Supervisor is a working supervisor responsible for directly managing an assigned portfolio of accounts receivable while formally supervising the collections team, including the AR Team Lead and AR Collections Specialists. This position performs proactive collection outreach and account resolution, establishes collection priorities and performance expectations, monitors departmental results, and coordinates complex escalations with attorneys, clients, and internal departments. The Supervisor balances personal collection performance with team leadership and accountability.

Primary Job Duties:

• Maintain ownership and accountability for an assigned portfolio of attorneys’ accounts receivable, including timely collection follow-up, resolution of outstanding balances, and accurate documentation of collection efforts. Portfolio size and complexity will be determined by departmental needs and adjusted to account for other position responsibilities and overall workload.
• Supervise collections personnel, including the AR Team Lead and Collections Specialists; provide coaching, conduct formal performance evaluations, and address personnel and performance concerns.
• Establish collection procedures, portfolio priorities, follow-up standards, and performance expectations; delegate day-to-day workflow coordination and operational instruction to the AR Team Lead.
• Personally manage an ongoing portfolio of assigned attorneys’ receivables, including regular client outreach, overdue invoice follow-up, investigation of payment delays, resolution of outstanding balances, and accurate documentation of collection activities.
• Maintain timely follow-up and measurable collection results for assigned accounts, including complex, high-priority, or sensitive balances, while balancing direct collection work with supervisory responsibilities.
• Review aging reports and identify high-dollar, delinquent, and at-risk balances.
• Review collection activity, follow-up timeliness, documentation quality, and payment commitments; hold team members accountable for established standards.
• Own escalations involving significant, sensitive, or unresolved payment obstacles; coordinate resolutions with attorneys, client contacts, and internal departments.
• Coordinate with billing and cash applications to research payment issues, without assuming billing or appeals duties.
• Own collection performance and aging reports for leadership; use Team Lead input to identify trends, address stagnant receivables, and implement process improvements.
• Support month-end AR review and collection initiatives.

Key Competencies:

• Communicating – Service Supervisors provide the information required by others in a concise, direct, and unambiguous way. They strive to ensure that the receiver clearly understands the specifics of their message and they are able to listen to, receive, and understand messages conveyed by others.
• Conflict Management – Service Supervisors address problems openly and objectively and bring substantial conflicts and disagreements into the open with the intention of resolving issues in an unemotional and constructive manner.
• Service Focus – Service Supervisors place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer.
• Planning & Priority Setting – Service Supervisors identify priorities and develop detailed action plans that include objectives, accountabilities, time frames, standards, review stages, and contingencies.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position may be designated as remote, hybrid, or fully in-office, depending on the needs of the role, office location, and Firm requirements.

• Bachelor’s degree in Accounting, Finance, or related field
• Five years of accounts receivable or collections experience, including two years of supervisory experience, preferred.
• Experience with legal collections, aging analysis, and collection reporting.
• Strong Excel, leadership, analytical, and communication skills; Aderant experience preferred.
• Ability to manage deadlines and maintain confidentiality of financial and client information.
• Strong attention to detail, organizational skills, and ability to meet deadlines
• Excellent communication and interpersonal skills