Accounts Receivable Clerk

Lightology is the largest contemporary lighting showroom in North America. Our goal is to educate our customers on the intricacies of lighting design. And with this knowledge, our customers come to appreciate the significant impact that great lighting design can have on their home, office, store or restaurant. This knowledge, accompanied by a partnership with our staff and our exceptional product line gives our customers all the tools necessary to create an atmosphere uniquely suited to their needs. 

Find us at www.lightology.com 

Position: Accounts Receivable Clerk

Position reports to the Accounts Receivable Manager

Position Type: Full-Time

Pay Range: $30.00 - $33.00 Hourly 

Location: Chicago, IL, 60614 - Hybrid

We are seeking a detail-oriented Accounts Receivable Clerk to join our accounting team, with a primary focus on processing customer deposit refunds. This role is responsible for accurately and promptly refunding customer deposits, with a heavy emphasis on credit card refunds processed directly through our credit card processor's website. The ideal candidate has hands-on experience refunding customers, a solid background in accounts receivable, and thrives in a high-volume, accuracy-critical environment.

Responsibilities include

• Process customer deposit refunds in a timely and accurate manner
• Issue credit card refunds directly through the credit card processor's website, ensuring refunds are matched to the correct original transactions
• Verify refund requests against sales orders, deposits received, and payment records before processing
• Reconcile refund activity between the credit card processor, bank statements, and the general ledger
• Record refund transactions in the accounting system (NetSuite)
• Research and resolve refund discrepancies, chargebacks, and customer payment disputes
• Communicate with customers, sales, and customer service teams regarding refund status and documentation
• Maintain organized records and supporting documentation for all refunds in compliance with company policy and audit requirements
• Support general accounts receivable functions, including payment application, account reconciliation, and customer account maintenance where needed.
• Assist with month-end close activities related to customer deposits and refunds
• Identify opportunities to improve refund processing workflows and internal controls 

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• Prior experience processing customer refunds, including credit card refunds through a payment processor or merchant services portal
• Experience in accounts receivable
• Strong attention to detail and a high degree of accuracy when handling financial transactions
• Working knowledge of Microsoft Excel and standard office software
• Ability to handle sensitive payment information with confidentiality and integrity
• Strong organizational and time-management skills, with the ability to manage a high volume of transactions

Preferred Qualifications

• Experience with NetSuite
• Familiarity with credit card processing platforms and merchant portals (e.g., refund workflows, transaction lookup, settlement reporting)
• Experience with customer deposits, prepayments, or order-to-cash processes
• Understanding of PCI compliance and payment data handling best practices

Benefits

• Health, Dental, and Vision Insurance enrollment on the 1st of the month after 30 days of employment
• 401(k) Retirement plan after 6 months of employment.
• Up to 80 hours of accrued Vacation Paid Leave, prorated your first year.
• State and locally-regulated Paid Sick Time.
• Paid Company Holidays, after 30 days.
• Short Term, Long Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment.
• Company-sponsored Life with AD&D Insurance Coverage.
• Optional Enrollment in Health Care and Dependent Care Flexible Spending Account (FSA).