Accounts Receivable Clerk

The Opportunity:

The City of Red Deer is currently recruiting for an Accounts Receivable Clerk. The Accounts Receivable Clerk is responsible for performing a range of tasks associated with property tax administration, accounts receivable, and collections. The role involves working with complex integrated software systems and adhering to established processes and governance requirements to ensure high-quality customer service. This position provides frontline support in a fast-paced environment and requires the ability to manage challenging interactions with professionalism. The incumbent works collaboratively within a team setting. A high level of accuracy is critical, as errors are public facing, affect customer experience, and can adversely impact the City’s reputation.

Top Key Responsibilities:

• Provide professional Accounts Receivable customer support by resolving inquiries, addressing disputes (including sensitive or escalated situations), and clearly explaining account details, payment options, and policies. 

• Administer AR functions including account setup and maintenance, processing adjustments, refunds, journal entries, and ensuring all transactions are accurate, documented, and compliant with accounting standards. 

• Manage collections activities by monitoring outstanding accounts, identifying high-risk balances, communicating payment expectations and consequences, and negotiating payment arrangements to reduce financial risk. 

• Ensure compliance with applicable legislation, bylaws, and privacy regulations (ATIA/POPA) while analyzing account data, reconciling balances, and generating accurate reports and performance metrics. 

• Collaborate with internal teams and external stakeholders (e.g., customers, financial institutions, legal representatives) to support operations, improve processes, and maintain effective working relationships.

As our preferred candidate, you will have:

• Completion of a 2-year Business Administration Diploma with a major in accounting. Equivalent education and experience may be considered.
• Two years’ accounting experience in an integrated computerized environment. 
• One year experience in collections, dealing with difficult customers, billing, complex journal entries, reconciliations, or municipal government. 
• Demonstrated ability to effectively resolve complex and difficult customer situations.
• Proficiency in MS Excel, MS Word, Access, PowerPoint and Outlook.
• The following experience would be considered an asset:
  • Previous experience with JD Edwards, Tempest, CAMAlot, SPIN or other municipal software
  • Knowledge of accounts receivable, utility billing, collections, property tax theory/procedures
  • Familiarity of the Alberta Municipal Government Act
  • Knowledge of Access to Information Act (ATIA) and Protection of Privacy Act (POPA)
  • Formal training in Violence In the Workplace, or Dealing with Difficult Customers
  • Understanding of internal controls
  • Alberta Land Titles or Alberta Registry
• In addition to the 9 Core Competencies identified for all employees of the City of Red Deer, the following are specifically required in the position:
  • Work independently with a high degree of accuracy and in accordance with policies and procedures.
  • Maintains strict confidentiality of information (FOIP training required).
  • Prioritizes plans and organizes in situations of competing activities to ensure goals are accomplished efficiently and effectively.
  • Works effectively in an environment with considerable noise and frequent interruptions.
  • Displays strong interpersonal, teamwork and flexibility skills.
  • Creates and maintains a safe workplace, adhering to the policies and procedures outlined by the City.
  • Ability to deal effectively with the public and City staff and to respond patiently and courteously to complaints and criticisms. Must work through periods of stress associated with identifying and resolving problems, meeting deadlines and working within a team. 
• Must work through periods of stress associated with identifying and resolving problems, meeting deadlines and working within a team. 
• Must quickly prioritize work while dealing with frequent interruptions and conflicting priorities.
• Required to work outside regular business hours, including weekends and holidays in order to meet deadlines, especially during project implementations.

Affiliation: 

Canadian Union of Public Employees, Local 417 

Status:

Temporary Full-time

Remuneration: 

$35.69 to $37.79 per hour 

Hours of Work: 

75 biweekly; Monday to Friday, some evening and weekend work may be required when needed.

Additional Information:

The term of this position is anticipated to be seven (7) months.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments.  Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.