Accounts Receivable Associate

JOB DESCRIPTION:

Accounts Receivable Associate

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together world‑class expertise and industry‑leading technologies to support diagnostic testing that delivers critical information for the treatment and management of diseases and other medical conditions.

The Accounts Receivable Associate position is located within Redwood Toxicology Laboratory in Santa Rosa, California. This role supports core accounting and accounts receivable functions and contributes to the accurate and timely reporting of financial information.

What You’ll Work On

• This is a hands‑on role responsible for supporting and performing a variety of accounting and accounts receivable activities, including the preparation and analysis of financial information, account reconciliations, and participation in the monthly close process.
• The Accounts Receivable Associate assists with the preparation of financial statements and related analyses for review by the Accounts Receivable Manager.
• The position performs transactional and analytical tasks within the accounting department, with an emphasis on accounts receivable collections, customer billing inquiries, cash application, and issue resolution.
• The Associate develops and maintains a working knowledge of departmental functions sufficient to provide backup support across multiple areas, including accounts payable, cash receipts, collections, and general accounts receivable operations, as required.
• Perform daily collection activities by contacting customers regarding outstanding invoices to ensure timely payment and adherence to established credit terms.
• Support the Accounts Receivable Manager with management of the monthly Bad Debt Reserve (BDR) by collaborating with key accounts on payment plans and focused collection efforts.
• Issue written customer communications via High Radius, email, and other approved channels to resolve outstanding, disputed, or delinquent invoices on a daily basis.
• Research, analyze, and resolve payment issues related to disputed deliveries, returns, credits, or pricing discrepancies to prevent further aging of delinquent balances; escalate issues as needed for timely resolution.
• Prepare and distribute weekly accounts receivable and collection status reports for clients and management.
• Execute monthly billing processes accurately and in accordance with company policies and timelines.
• Log into phone systems daily to manage and respond to incoming customer inquiries and service requests related to billing and payments.
• Initiate and manage the Letter Series process for delinquent accounts for both divisions of Redwood Toxicology Laboratory in accordance with collections policy.
• Maintain and update customer master data, including billing and payment information, for both divisions of Redwood Toxicology Laboratory to ensure accuracy and compliance.
• Process customer credit card payments daily utilizing Pay Link functionality within High Radius.
• Apply daily cash receipts through bank deposits for both divisions of Redwood Toxicology Laboratory, ensuring accurate and timely posting.
• Provide backup support to the Accounting Manager and assist with additional accounting or AR‑related tasks as needed.
• Prepare and process account adjustments, credits, and corrections on a weekly basis in compliance with internal controls and approval requirements.
• Batch, generate, and process invoices daily to support timely billing and revenue recognition.
• Document all collection efforts, customer interactions, and account status updates within the system of record to maintain clear audit trails.
• Perform detailed account analysis and support month‑end close activities, including preparation of customer statements, aging reports, and ad‑hoc reporting as requested.

COMPETENCIES:

• Proficient in accounting systems and computer software, with working knowledge of Microsoft Word, Excel, and Outlook; experience with HighRadius and Salesforce strongly preferred
• Ability to operate a 10‑key calculator and computer keyboard by touch
• Strong multitasking skills with the ability to track, manage, and prioritize multiple accounts, details, and projects simultaneously
• Ability to work independently as well as collaboratively within a team environment
• Highly driven, focused, and capable of operating effectively in a fast‑paced work environment
• Demonstrated ability to consistently meet daily and weekly deadlines
• Strong organizational skills with the ability to prioritize workload and clearly communicate status, risks, and issues to management
• Excellent written and verbal communication skills with strong problem‑solving abilities
• Ability to work closely with management and sales representatives to address account status, resolve issues, and support business objectives

Required Qualifications

• High school diploma/GED.

• Demonstrated ability to work independently, exercise sound judgment, and manage priorities in a fast‑paced environment.
• Highly organized, detail‑oriented, motivated, and able to effectively multi‑task
• Proficient in accounting systems and software, with working knowledge of Microsoft Word, Excel, and Outlook
• Strong data entry skills, including the ability to operate a 10‑key calculator and computer keyboard by touch
• Resourceful with strong problem‑solving and analytical skills

PREFERRED QUALIFICATIONS:

• Associate’s degree in Accounting, Finance, or Business, or an equivalent combination of education and relevant business experience related to the essential job functions.
• Experience working within an accounting or accounts receivable department is preferred.
• A Demonstrated ability to consistently meet daily and weekly deadlines with a high degree of accuracy.
• Ability to work effectively in a dynamic environment that requires prioritization, self‑motivation, and clear communication of issues and progress to management.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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